Quality Assurance and Evaluation

Systematically test housing outputs for accuracy, completeness and defensibility, catching errors, gaps and edge cases before they reach clients.

Data Analysis and Feedback

Work with structured and unstructured housing datasets to spot patterns and anomalies, and turn findings into clear, prioritised feedback.

Core Responsibilities

• Act as the housing subject-matter expert for the product team, advising on how disrepair claims, Housing Ombudsman complaints and landlord repair obligations work in practice.
• Define what "good" looks like for housing outputs, building gold-standard examples, test cases and evaluation criteria grounded in real practice.
• Evaluate and test the data and outputs produced by the housing solution, providing structured quality assurance before release.
• Check that outputs correctly reflect the legal and regulatory framework, including landlords' repairing obligations, the Pre-Action Protocol for Housing Conditions Claims, fitness for human habitation, damp and mould requirements, and the Housing Ombudsman's Complaint Handling Code.
• Identify errors, inconsistencies, anomalies and edge cases, and trace patterns across datasets to help the team find root causes.
• Give clear, actionable feedback to Product Managers and developers, and confirm that fixes resolve the issues raised.
• Support client conversations and discovery where sector knowledge adds credibility, helping the team understand how housing associations, local authority landlords and law firms work.
• Maintain and improve QA processes, evaluation frameworks and documentation as the housing solution grows, and contribute to other sector solutions where useful.
• Handle sensitive tenant and case data responsibly, in line with the platform's evidence-grounded, auditable approach.

What You Bring

Housing sector experience in one or more of these areas:

• Housing disrepair claims, acting for claimants (tenants) or defendants (landlords), for example as a paralegal, litigation executive, fee earner or solicitor at a claimant firm or a landlord panel firm.
• A housing association or local authority landlord, for example in disrepair, legal, complaints, repairs or compliance teams.
• The Housing Ombudsman Service, working with or for the Ombudsman, or managing Ombudsman complaints and determinations from the landlord side.

Knowledge and Skills

• A working understanding of the disrepair and complaints landscape: the Pre-Action Protocol process, surveyor and expert evidence, liability and quantum, damp and mould (including Awaab's Law), the Complaint Handling Code and consumer regulation of social landlords.
• A data-oriented mindset. You're comfortable with case files and datasets, spot patterns and anomalies, and form clear judgements about quality. You don't need to be highly technical, but you think analytically and pay close attention to detail.
• Some experience with spreadsheets, case management systems, databases or analytics tools (such as Excel, SQL or BI platforms) is a significant advantage, even at a working level.
• The discipline to test methodically, document findings clearly and follow issues through to resolution.
• Healthy scepticism: you ask whether an output is actually correct and defensible, not just plausible, as you would when reviewing a file or a claim.
• Clear written and verbal communication, with precise, useful feedback for product, technical and client-facing colleagues.
• A self-starter, comfortable juggling priorities in a fast-moving product team. Product, tech or legal-tech experience is welcome but not required.

Why Ctrl AI

Ctrl AI is redefining dispute resolution through intelligent automation. We're backed by leading investors and partnered with major technology and regulatory stakeholders.

You'll join a product team at an inflection point. Your housing expertise and eye for quality will directly shape how much landlords, tenants' representatives and practitioners can trust what the platform produces, which is work at the heart of the company's mission.