The Adecco Group
Product Specialist - Pharmaceutical
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Product Support Application Specialist
South Wales | Field-Based | 12-Month Contract
Daily Rate: £200 - £230 PAYE/£265.27 - £305.06 UMB
Are you an experienced Biomedical Scientist, Application Specialist, or Diagnostics Professional looking for your next challenge? Join us and become part of a specialist team that helps laboratories deliver accurate, reliable, and life-changing diagnostic results every day.
Working with industry-leading diagnostic technologies, you'll provide expert application support, training, troubleshooting, and system optimisation to laboratories across South Wales and occasionally throughout the UK.
The Role
As a Product Support Application Specialist, you will join the central application team, supporting key customer accounts throughout South Wales. This customer-facing, field-based role combines technical expertise, training, and problem-solving to ensure customers maximise the performance of their diagnostic solutions.
You'll primarily support chemistry and immunoassay analysers, while benefiting from additional training opportunities across Molecular and Tissue Diagnostics platforms.
Key Responsibilities
- Deliver implementation and installation support for laboratory systems.
- Provide end-user training to laboratory scientists and healthcare professionals.
- Troubleshoot technical and application-related issues, delivering reactive support when required.
- Optimise laboratory workflows and system performance through consultation and expert guidance.
- Support product maintenance, software updates, and analytical reviews.
- Collaborate with internal teams during tenders, demonstrations, customer consultations, and third-party engagements.
- Build strong customer relationships and act as a trusted technical advisor.
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About You
We're looking for a motivated and customer-focused professional who thrives in a fast-paced environment and enjoys solving complex technical challenges.
Essential Requirements
- Experience within medical diagnostics, pathology laboratories, or healthcare technology.
- Strong understanding of laboratory practices and diagnostic workflows.
- Proven troubleshooting and technical support experience.
- Excellent communication and relationship-building skills.
- Ability to manage multiple priorities and perform effectively under pressure.
- Full UK driving licence.
- Willingness to travel across the UK when required.
What You'll Bring
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- Biomedical Scientist, Application Support, or Diagnostics Industry experience.
- A proactive and consultative approach to customer support.
- Passion for delivering exceptional service and customer outcomes.
- Strong analytical and problem-solving capabilities.
- A collaborative mindset and commitment to continuous learning.
Location & Travel
- Ideally based in South Wales.
- Regular travel across the South Wales region.
- Occasional travel throughout mainland UK as business needs require.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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