Stryker
Product Specialist - Robotic & Manual, North-West
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Product Specialist
The Product Specialist is tasked with supporting the growing Stryker Joint Replacement business in the North-West by promoting hip and knee products to Orthopaedic Surgeons and optimizing customer service, growing existing accounts through technical expertise.
Responsibilities
The Product Support Specialist provides clinical product support to end users with guidance and assistance during Mako surgical procedures.
- Provides front-line clinical and technical support to surgeons and hospital staff before, during, and after surgical procedures.
- Trains and guides surgeons and hospital staff in the use of Stryker’s Mako robot including set-up, breakdown, and related intra-operative activities to ensure precise and successful surgical outcomes.
- Uses proprietary software to prepare pre-operative CT scans for assigned cases and assists surgeons in pre-operative implant planning, implant sizing, and positioning.
- Troubleshoots and solves technical issues related to the robot independently or escalates field matters appropriately.
- Partners with the Field Service team effectively to ensure technical issues are resolved and maintenance is delivered.
- Builds knowledge of Stryker implants and instrumentation and mastery of the robot and its different applications to become a trusted “go-to” for all case coverage types (robotic and manual).
- Educates surgeons and staff on the clinical benefits of the robot and best practices with confidence, enthusiasm, and respect.
- Completes Mako 101 and 201 training for all robotic-assisted surgery applications. Obtains certification for each application needed to perform independent case coverage.
- Completes JR 101 and 201 training and develops an understanding of all basic manual procedures.
- Develops the ability to competently cover complex primary and revision hip and knee procedures.
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Requirements
- Excellent communication skills with proficiency in spoken and written English.
- Outgoing and persuasive manner and ability to deal with people who hold differing beliefs or values.
- Confidence and persistence.
- Patience and self-motivation.
- Analytical and planning skills.
- Flexible approach to work to adapt to changes.
- Strong teamwork and networking skills.
- Commercial and business awareness.
- Valid driving license.
- Ability and self-confidence to meet the customer on an equal footing to discuss medical and economic issues.
- Sales skills – challenge the customer.
- Assertiveness.
- Service and solution-oriented.
- Learning skills – Ability to apply new skills at any time. Is open to new ideas.
- Self-employment: High self-organization skills.
- Willingness to travel.
- Positive attitude, a "can do" solution-oriented approach to succeed.
- Self-motivated, you take ownership of your work.
- Collaborative partners, you build and leverage relationships to bring together ideas, data, and insights to drive continuous improvements and ultimately to secure wins within your own team as well as in other teams/functions across the business.
- Teamwork is an integral part of this role.
- Goal-oriented, to thrive in this fast-paced environment you will stop at nothing to ensure you achieve your goals, keeping the patient/customer and their requirements squarely in focus, we want people who deliver safe and robust solutions.
- High Ethics & Integrity, we want you to win in the right way, that’s a fundamental building block of Stryker’s vision of being the most admired company in healthcare.
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Compensation
United Kingdom Pay Ranges:
United Kingdom: £40,500 - £67,600 GBP Annual
At Stryker, we believe transparency helps candidates make confident decisions about their next career step. Compensation is an important part of that process and we want to be clear about how pay is determined. The compensation information posted for this role may be presented as a salary range or a fixed amount depending on the role. In addition to base salary, this role may be eligible for incentive compensation (such as bonus and/or commissions where applicable), along with Stryker’s comprehensive benefits package.
If you’d like to learn more about the salary or the benefits associated with this role, your recruiter will be happy to walk you through the details as you progress through the hiring process.
About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
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