Supervisory Responsibilities:

• This job has no supervisory responsibilities.

Qualifications, Skills, and Abilities:

• Completion of a program at a community college, technical or commercial school or equivalent experience (minimum of a 2-year program).
• Minimum 3 years of pro AV experience required. (Live events, corporate, television or integrations).
• Working knowledge of lighting consoles, automated lighting systems, and DMX/sACN control protocols, the broader ecosystem that Hippotizer integrates into.
• Knowledgeable of computer systems, video processing, and pro AV products.
• Proficiency with common software tools, including the MS Office suite.
• Evidenced experience in providing technical support or customer service.
• Ability to credibly train both technical and non-technical audiences.
• Ability to diagnose and troubleshoot basic technical issues.
• Work as a member of a team in a fast-paced dynamic environment.

Physical Demands and Working Conditions:

• Occasionally required to stand.
• Occasionally required to walk.
• Continually required to sit for long periods.
• Continually required to utilize hand and finger dexterity.
• The employee must be able to lift and/or move up to 25kg
• Specific vision abilities required by this job include: close vision; distance vision; color vision; peripheral vision; depth perception, and ability to adjust focus.

Company Values:

• Deliver Legendary Service: It’s all about the experience. With every experience, do the little things, as well as the big things, that surprise people. Make every interaction stand out for its helpfulness. Create the “WOW” factor that turns customers into raving fans. This includes both internal and external customers.
• Always: Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make, especially when no one’s looking. Always tell the truth, no matter the consequences. If you make a mistake, own up to it, apologize, and make it right.
• Practice Blameless Problem-Solving: Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve ourselves and our processes so we don’t make the same mistake twice. Get smarter with every mistake. Learn from every experience.
• Contribute to Profit: We’re in business to deliver value for our customers while making money. We all play a role in building revenue that exceeds our expenses. Look for ways to increase our sales, develop new customers, and control our expenses.
• Honor Commitments: Do what you say you’re going to do, when you say you’re going to do it. This includes being on time for all phone calls, appointments, and meetings. If a commitment can’t be fulfilled, notify others early and agree on a new deliverable to be honored.
• Embrace Change and Growth: What got us here is not the same as what will get us to the next level. Get outside your comfort zone, rather than stubbornly hanging on to old ways of doing things. Be excited by the possibilities that change and growth bring. Be flexible.
• Be Positive: You have the power to choose your attitude. Choose to be joyful, optimistic, and enthusiastic. See the good in others. Your attitude is contagious. Spread optimism and positive energy.
• Keep Things Fun: While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens. Keep perspective. Don’t take things personally or take yourself too seriously. Laugh every day.

This job description is intended to convey essential functions and requirements of the position. It is not an exhaustive list of duties and may be subject to change based on organizational needs.