You will required to have a deep understanding of the products, help establish best practice within the team, and proactively work towards increasing our knowledge and usage of the product across both the wider Team and within the Practice Group Tech Teams. You will also have the autonomy to identify new opportunities with the product base and develop proof of concepts to pitch to the practice groups.

Primary responsibilities of the role:

• Support in the delivery of the Productivity Solutions strategy aligned with the firm-wide strategy.
• Embed yourself as an expert for our products, using analytic skills to define suitable and quality solutions to complex problems and estimate effort.
• Proactively drive ongoing benefits across our products, by understanding stakeholder needs and requirements.
• Act as a point of escalation for any unresolved issues identified by the Support Teams. Manage timely responses and communications with impacted users.
• Take responsibility for any required maintenance of our products.
• Promote awareness and adoption of our products including upskilling stakeholders across the Practice Groups.
• Assist with the introduction and embedding of new solutions to ensure a seamless integration and use for lawyers and fee earners.
• Apply agile project management and IT best practices to deliver excellent service.
• Assist with any upgrades, integrations or configurations of existing solutions ensuring thorough testing and resolution of quality issues.

What’s in it for you?

At Eversheds Sutherland, we provide benefits focused on looking after you: your development, your performance, your financial future and your health, as well as providing the opportunity to make a contribution to the world.

• We’re fair, transparent and equitable
• We share in the success of the firm, reward alignment to our values, going above and beyond and your individual performance
• We support flexible ways of working through our remote working policy and commitment to flexible, agile and hybrid ways of working
• We support your health and performance through our dental, healthcare and wellness support
• We support everything you are and all you bring through our powerful commitment to diversity and inclusion
• We provide a platform for your career, whatever your ambitions through our structured professional and personal training, mentoring and development programs
• We provide experience and opportunity through international and cross-function exposure
• We provide an opportunity to give back through our pro bono work and community engagement
• We help you plan ahead through retirement planning, insurance and assurance

Diversity & Inclusion

At Eversheds Sutherland, “Inclusive” is a core business value. We bring together different skillsets, global mindsets and approaches. We foster diversity of thought and the freedom to put ideas into action. We have an inherent respect for the individual. We have a strong belief in collaboration and teamwork. Sharing ideas, asking questions, solving challenges and meeting our clients’ goals: together.

We want all our people to thrive at work and reach their full potential and we work hard to continue to build a diverse and inclusive culture, monitor and report on our progress and impact, and develop our approach. This is reflected in our policies, systems and processes, and in our work with diversity membership organisations.

Many of our people work flexibly in some way and we are open to considering how we can accommodate flexible working arrangements alongside role requirements. If this is important to you, please talk to us about it during the recruitment process.

We want you to perform at your best during our recruitment process. If there is any adjustment or support you need, please contact us so we can discuss how we can best assist you.

For you, For your success. And what's next.