Harnham
Product Strategy Lead
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Director of Commerce Strategy
London (Hybrid, 2 days per week)
Salary up to £80,000
This is an opportunity to lead strategic eCommerce partnerships for a growing digital consultancy at the forefront of commerce, customer experience, and technology. You'll work with senior stakeholders, shape digital growth strategies, and play a key role in delivering commercially impactful solutions for ambitious brands.
The Company
They are a specialist digital consultancy focused on delivering high-quality eCommerce and customer experience solutions. Combining commercial strategy, design, and technology, they partner with well-known consumer brands to create seamless digital journeys and drive measurable business outcomes. Their culture prioritises collaboration, continuous learning, and delivering meaningful work that creates lasting value.
The Role
You will act as the strategic lead across a portfolio of eCommerce clients, owning relationships, identifying growth opportunities, and helping shape digital solutions from discovery through delivery.
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Responsibilities
- Building trusted relationships with stakeholders across client organisations, including senior leadership teams.
- Leading strategic workshops, discovery sessions, and planning activities.
- Translating business objectives and customer needs into actionable digital and commerce strategies.
- Identifying and developing account growth opportunities while supporting commercial objectives.
- Owning account performance, including client satisfaction, retention, and revenue growth.
- Partnering closely with design, technology, and delivery teams to define solutions and priorities.
- Managing project scope, budgets, resourcing, and change requests.
- Using analytics and customer insights to inform decision-making and demonstrate business impact.
- Monitoring key eCommerce performance metrics and delivering strategic recommendations.
- Supporting and guiding cross-functional teams to deliver high-quality outcomes.
Requirements
- Strong experience in eCommerce strategy, client partnership, account management, or digital consulting environments.
- Proven ability to manage complex client relationships and lead strategic conversations.
- Strong understanding of eCommerce platforms, digital customer journeys, and online growth strategies.
- Knowledge of areas such as UX, CRO, SEO, analytics, APIs, and digital integrations.
- Commercially minded with experience identifying and developing new business opportunities.
- Comfortable working with both technical and non-technical stakeholders.
- Data-driven approach with the ability to translate insights into business recommendations.
- Excellent communication, presentation, and stakeholder management skills.
- Strong project and operational management capabilities.
- Interest in emerging technologies and AI-driven ways of working.
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How to Apply
If you're looking to combine eCommerce strategy, client leadership, and commercial impact in a senior role, apply today to learn more about this opportunity.
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