prosource.it
Product Support Analyst
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About the Role
Join a people-centred technology team that thrives on innovation, collaboration, and delivering meaningful outcomes. We're looking for a talented and motivated Product Support Analyst to join our growing team. You'll deliver support and maintenance for application services across a UK Products product portfolio through operational and project deliverables, ensuring applications are maintained in line with product roadmaps and business requirements. You'll work alongside experienced professionals, contribute to impactful projects, and help deliver solutions that create real value for our clients.
📍 Location: Aberdeen preferred (Hybrid working), remote candidates from across the UK will also be considered
🔁 Contract Type: contract or permanent
What you’ll do
- Provide level 1 and level 2 application support and maintenance services
- Installation, configuration, administration, support, maintenance, and troubleshooting of application portfolio
- Engagement with 3rd party vendors as part of support and maintenance activities
- Provide support for onshore/offshore business applications
- Related hardware accessory support and asset management
- Ensure timely and accurate testing of solutions, patches, and other maintenance activities prior to deployment
- Work with third-party vendors to ensure services are supported
- Engagement with other IS functions to ensure successful deployment of solutions into production
- Maintain system documentation and ensures knowledge articles are up to date
- Ensure incident(s) and request(s) are dealt with within agreed SLAs
- Deploy and manage solutions to meet business requirements as defined by the Products Manager
- Required to provide out-of-hours support on an occasional basis for scheduled maintenance, project activities, and via the on-call support rota
What to bring
- Experience of Cloud Application services, M365, Azure, SQL, AD
- Experience of database technologies such as SQL Server and Oracle
- Experience of application installation and configuration
- Experience and in-depth knowledge of the support and testing of applications
- Strong on documentation, processes, and a determined finisher, capable of handling the day-to-day operational pressure
- Ability to prioritise own workload and meet agreed deadlines
- Strong organisational skills to be able to juggle multiple issues and changing priorities
- Excellent communication skills (verbal and written) and the ability to liaise with various areas of the business
- Experience in supporting enterprise applications within the energy and utilities sector preferred but not essential
- ITIL foundation qualification desired but not essential
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Why prosource.it?
Technology is constantly evolving, and so are we.
Since our beginnings as a managed IT services provider, prosource.it has grown alongside the organisations we support, adapting to changing technologies and business needs. Today, we deliver a broad range of technology and business services that help clients plan, implement, and embrace change successfully.
While technology is at the heart of what we do, we know that delivering lasting value takes more than technical expertise alone. By combining innovative thinking with practical experience and strong client partnerships, we help organisations realise the full potential of their technology investments. From adopting emerging technologies and delivering complex transformation programmes to improving day-to-day operations, we focus on achieving outcomes that make a measurable difference. As technology continues to evolve, we're committed to staying at the forefront of change, helping our clients embrace new opportunities and shape what's next.
We've built our reputation on being knowledgeable, approachable, and easy to work with. Our people bring a wealth of skills and experience, united by a shared commitment to doing the right thing for our customers. With a culture built on teamwork, accountability, and trust, our people are empowered to work in a way that makes a meaningful impact.
If you're looking for a role where you can make a difference, develop professionally, and be part of a team that's helping organisations navigate an ever-changing technology landscape, we'd love to hear from you.
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What You’ll Get in Return
Our people are central to our success, and we're committed to creating an environment where they can thrive. As a business with a broad and varied client base, we can offer opportunities to gain experience across multiple industries, take on new challenges, and continue developing your skills. Whether you're looking to deepen your expertise or broaden your experience, we'll support you in building a rewarding career.
We're also committed to helping our people continue to learn and progress. For those pursuing professional qualifications, we'll fund approved self-study materials and exam fees, and reward successful exam passes with an incentive bonus.
Alongside a competitive salary, we offer a comprehensive benefits package including a Company Pension Scheme, Private Medical and Dental Insurance, Group Income Protection, Group Life Assurance, and salary sacrifice schemes for both Cycle to Work and Electric Vehicles.
prosource.it. Building careers, not just jobs.
How to Apply
We’re committed to creating an inclusive and accessible recruitment process. If you have any access needs or require adjustments at any stage of the application or assessment process, please let us know — we’re happy to support you.
Please note: All offers of employment will be subject to background checks and confirmation of the right to work in the UK.
📅 Apply now to be part of a team that values initiative, collaboration, and continuous improvement. Send your CV to talent@prosource.it
Due to the high volume of applications we receive, we are unable to respond to every applicant individually. If you have not heard from us within 4 weeks of submitting your application, please assume that your application has not been successful on this occasion. We thank you for your interest in prosource.it and encourage you to apply for future opportunities that match your skills and experience.
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