CodeVerse
Product Support Engineer
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The Role
Step into a fast-paced, high-stakes Public Sector (PubSec) environment to drive intelligence system operations for a major financial regulatory body. As a Product Support Engineer, you will hit the ground running to ensure critical intelligence flows securely across internal teams and external government partners to combat economic crime. This is a highly visible engagement suited for a proactive go-getter ready to deliver immediate results alongside elite global consultancy partners.
Rate/Salary: £370 per day (Inside IR35) or £68,500 fixed-term pro-rata (Choose Day Rate or Fixed-Term options)
Contract Length: 6-months with performance-based extension
Location / Work Type: Hybrid (3-days per week London/Stratford office)
Clearance: Minimum requirement is Security Clearance NPPV3 Eligibility, however current and transferable SC clearance is ideal.
What You'll Do
- Act as a system administrator for critical intelligence platforms, managing daily upgrades, monitoring, and executing user acceptance testing (UAT) for new features.
- Implement rigorous access controls and governance, managing user permissions while ensuring strict audit and security compliance.
- Collaborate extensively with internal regulatory teams, external law enforcement partners, and third-party offshore suppliers to guarantee seamless service delivery.
- Drive continuous process improvement by identifying system enhancements and defining technical requirements for broader project rollouts and transitions.
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What You Bring
- Solid experience delivering technical support within major financial services or government IT environments, thriving within fast-paced GSI or PubSec delivery frameworks.
- Deep operational expertise underpinned by ITIL v4, SIAM frameworks, and ServiceNow (SNOW), alongside mandatory and active NPPV3 clearance.
- Exceptional ability to manage risks, handle highly sensitive intelligence data, and negotiate effectively with both technical and non-technical stakeholders.
- Readiness to operate on a rapid-deployment day-rate or fixed-term contract basis.
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What You'll Get
- Unrivalled Exposure: Direct experience working alongside top-tier Global System Integrators (GSIs) and delivering impactful work for UK enterprise blue-chip clients.
- Transformational Impact: Hands-on experience leading the transformation of secure intelligence systems and economic crime prevention workflows at an enterprise scale.
- Career Trajectory: The world is your oyster—thrive in a fast-paced environment that accelerates your consulting career.
- Ultimate Flexibility: Choose the engagement model that suits you best, whether that is a lucrative day-rate model or a fixed-term salaried contract complete with holiday pay and statutory benefits.
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