99 Games Hub Ltd
Product Support Engineer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Product Support Engineer (Junior to Mid-Level)
Company: 99 Games Hub Ltd
Location: Bristol / Hybrid with on-site work required
Type: Full-time
Level: Junior to Mid-Level
Salary: £26,000–£28,000 depending on experience
About 99 Games Hub Ltd
99 Games Hub Ltd is a UK-based technology company developing 99Shuffle, an innovative interactive shuffleboard gaming system for the leisure, hospitality, and entertainment sectors. Our product combines physical gameplay, digital scoring, tablets, PCs, cameras, software, and interactive venue experiences to help customers create a more engaging and modern entertainment offering.
We are an early-stage company preparing to bring 99Shuffle to market. This means the role is hands-on, practical, and varied. You will be involved in support, setup, testing, customer assistance, product preparation, and helping us improve the system as we grow.
About the role
We are looking for a motivated and hands-on Product Support & Setup Engineer to join our team and support the launch and operation of 99Shuffle. This role is ideal for someone who is technically minded, practical, reliable, and keen to learn. You do not need to be highly experienced, as training will be provided. What matters most is that you are passionate about technology, willing to learn, able to work hard, and committed to helping us deliver a great product and customer experience.
You will support customers and venue partners, help prepare and configure equipment, test new features, investigate issues, document problems clearly, and assist with product setup before and after launch. This is a broad role where you will gain experience across technical support, product testing, customer operations, installation preparation, hardware/software setup, and basic troubleshooting.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key responsibilities
- Support system setup, installation, and testing at customer sites where required.
- Provide first-line and second-line technical support to customers and venue partners using 99Shuffle over the email and phone.
- Prepare and pre-stage PCs using tools such as Clonezilla, tablets, and related equipment before deployment.
- Help configure tablets, PCs, network settings, software builds, and venue-ready systems.
- Reproduce, investigate, and document bugs or customer-reported issues.
- Assist with software updates, deployment preparation, and launch readiness.
- Support system calibration, camera checks, gameplay testing, and operational validation.
- Help create simple support guides, setup notes, and troubleshooting documentation.
- Work closely with the product and development team to prioritize issues affecting customers.
- Share recurring customer issues and product feedback to help improve 99Shuffle over time.
- Support general operational tasks needed in an early-stage product business.
What we’re looking for
- Ability to communicate clearly with customers and explain technical issues in simple language.
- A proactive attitude and willingness to take ownership of tasks.
- Confidence working with PCs, tablets, software applications, and basic hardware setup.
- Ability to work in a startup environment where priorities can change quickly.
- A practical, hands-on mindset and a strong work ethic.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Technical skills we’d like to see
- Linux PC setup, configuration, and troubleshooting.
- Using AI efficiently to find solutions quickly and provide better support.
- Tablet setup (Android) and basic mobile device support.
- Imaging or cloning tools such as Clonezilla.
- Basic networking knowledge, such as IP addresses, Wi-Fi, routers, local networks, and connectivity testing.
- Experience testing software or hardware-enabled systems.
- Ability to document issues clearly with screenshots, steps to reproduce, and expected behavior.
Why join us
- Full training will be provided for the right person.
- You will work directly with experienced software engineers and product leaders.
- You will gain hands-on experience across support, setup, testing, product operations, and customer delivery.
- You will be involved in launching an innovative interactive gaming product.
- You will have the opportunity to grow with the business as 99Shuffle scales.
- You will play an important role in shaping how we support customers and improve the product.
Additional information
Most of the work is on-site in Bristol, and occasional travel may be required for testing, setup, or customer support.
How to apply
Please send your CV along with a short note explaining:
- Why this role interests you
- Any relevant experience in technical support, testing, or software development
- An example of a technical problem you investigated and solved
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills