LYNQ | MES Software
Product Support & Quality Specialist – Customer Focus
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Product Support & Quality Specialist
LYNQ is looking for a full-time Product Support & Quality Specialist with a primary focus on Customer and Product Support.
We're looking for someone with experience supporting B2B software applications who combines excellent customer skills with strong technical aptitude and a genuine desire to understand and solve problems.
This isn't a traditional first-line helpdesk role. You'll work directly with customers, taking ownership of issues, investigating both functional and technical problems and seeing them through to resolution.
What you'll be doing
- Providing professional, responsive support to our business customers
- Owning customer issues from initial contact through investigation and resolution
- Diagnosing and reproducing software problems
- Using SQL, application logs and other diagnostic information to investigate issues
- Supporting software installations, configuration and upgrades
- Investigating application, service, data, connectivity and integration issues
- Keeping customers informed and maintaining ownership throughout
- Identifying recurring issues and opportunities to improve our products and customer experience
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What we're looking for
You'll have experience in a B2B software/application support role and be comfortable investigating beyond the user interface.
We're looking for:
- Strong customer-facing and communication skills
- Good SQL knowledge
- Experience supporting Windows-based business applications
- Understanding of Windows Server and Windows Services
- Good technical understanding of areas such as DNS, networking, ports, firewalls and SSL/TLS certificates, and how these can affect the operation and connectivity of software applications
- Experience with software installation, configuration and upgrades
- Strong analytical and problem-solving skills
- A methodical approach to investigation
- A strong sense of ownership and accountability
You don't need to be a developer, network engineer, or infrastructure specialist. What matters is having enough technical understanding to recognise where a problem may sit, investigate intelligently, and gather the right information before involving another team.
Previous MES or manufacturing software experience isn't required. We'll teach you our products and the manufacturing domain.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Product Quality
Your primary focus will be Customer Support, but Product Support and Product Quality work as one team at LYNQ.
You'll also provide cross-cover for Product Quality when required, including defect reproduction, functional and regression testing, and validating fixes. Likewise, colleagues with a Quality focus provide cross-cover into Support during periods of higher demand or absence.
Working with our global customers
LYNQ supports customers across multiple international markets, including a significant customer base in the United States.
The role will normally operate within our standard working arrangements, but some flexibility in working hours will be required to support customer meetings, priority issues or activities that need to take place across different time zones.
We're looking for someone who wants more than a queue of tickets, someone who wants to know the product, understand our customers, investigate problems properly, and take ownership of getting them resolved.
If that sounds like you, we'd love to hear from you.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location