RSP UK
Product Support Specialist
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Job Title: Product Support Specialist
Location: Unit 1 High Barns Farm, Bedford Road, Roxton, Bedfordshire, MK44 3ET / Hybrid working from home & Mercedes Dealership
Job Summary:
The Product Support and Aftercare Specialist will aid and assist Service, Sales, Training, and Directors to achieve excellent support and aftercare support for our customers and internal departments.
Relationships:
- Directors
- Service
- Training
- Sales Team
- Customers
Standard Duties/ Responsibilities:
Product Support
- Support Sales Department with newly imported vehicles – PDI’s IVA’s vehicle movements.
- Working with all chassis manufacturers and dealers to ensure a smooth delivery process.
- Support Service Department when required.
- Handing new machines over with Sales.
- Working at our customer’s sites and in-house demonstrating new and existing products.
- Research and development tasks.
- Telephone support for customers
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Aftercare Support
- Assist Service Manager where necessary.
- Support Training Department.
- Support Sales Department – PDI’s etc
- Support Service Department when required.
- Handing new machines over with Sales.
- Working at our customer’s sites and in-house.
- Research and development tasks.
- Remedial works with service when required
- Visiting customers helping and advising regarding spare parts.
- Complete written and computer-based reports
Qualifications/ Experience:
At least 3 years’ demonstrable experience working within the suction excavator industry.
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Performance Standards:
- Comply with all aspects of the company policies.
- Follow published procedures where applicable.
- Maintain a culture of best practice within the division by attending training courses, both internal and external when and where required.
Skills and Attributes Required:
- Working as part of a team nationwide, self-motivation and team working are essential.
- This role involves a high proportion of working alone as well as supporting and being supported by the company’s existing team.
- Flexibility within this role is paramount, with the ability to adopt working hours to accommodate priorities and/or business requirements.
- This will involve working throughout the UK with nights away from time to time.
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