Midas
Product Support Specialist - Coffee Machines
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Product Support Specialist Coffee Machines
West Midlands | Office Based
£33,000 - £37,500 (after probation) + Benefits
Ready to take your coffee machine engineering experience off the road?
This is an excellent opportunity for an experienced Field Service Coffee Machine Engineer looking to move into an office-based technical role, while continuing to use the knowledge and expertise they've built in the field.
You'll join a global manufacturer of professional coffee and vending equipment, providing technical support to engineers, service partners and customers across the UK and Ireland.
What You'll Be Doing
Rather than travelling from site to site, you'll use your hands-on engineering experience to:
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Provide technical support and advice to field engineers
- Diagnose coffee machine faults remotely and recommend solutions
- Assist with complex technical queries and troubleshooting
- Support installations, commissioning and repairs
- Use telemetry and remote monitoring systems to identify machine issues
- Provide product and technical training to engineers and customers
- Help develop technical knowledge and troubleshooting resources
- Work closely with the wider technical and product teams
There may be occasional travel for training, exhibitions and technical events, but this is predominantly an office-based position.
What We're Looking For
We're particularly interested in speaking with experienced coffee machine engineers who are ready for a change from constant field-based work.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
You'll ideally have:
- Strong experience servicing and repairing professional coffee machines
- Excellent electrical and mechanical fault-finding skills
- Experience working independently in a field service environment
- Strong technical problem-solving ability
- Good communication skills and the confidence to support other engineers
- An interest in using technology, telemetry and remote diagnostics
This could be the ideal next step if you're an experienced coffee machine engineer who wants to get off the road, enjoy more stability and use your valuable field experience in a technical support environment.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London