Selfridges
Product Technical Specialist ( Mat-Cover)
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Job Introduction
Product Technical Specialist
Manage your workload in a very fast-paced demanding studio environment to produce informative and accurate and informative product attributes that best inform the Selfridges customer, writing details across Fashion and other categories, such as Accessories, Home & Tech, Food & Drink, Toys, Beauty. Ensuring smooth workflow processes and helping to build the Selfridges reputation as an authoritative retail destination. Meeting daily deadlines and KPIs alongside seasonal launches within a reactive and ever-changing environment.
Within the Online Photostudio department, the PTS team plays a key role in delivering our product offering to our online customer and is integral to the smooth running of our fast-paced e-commerce studio, working alongside Digital Operations, Styling, Photography, Product Handling, Production and more, this role requires a strong ability to communicate, work efficiently, effectively and collaboratively.
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Role Responsibility
- Continue to build the Selfridges reputation as an authoritative retail destination through informative product details that are accurate to size and product attributes, writing up to 65 technical bullet-point descriptions daily.
- Measuring product, identifying fabric compositions, understanding, and having a genuine interest in garment construction.
- Dissecting information from Excel sheets and formatting to our house style.
- Good understanding of SEO and how to use this effectively to maximise revenue.
- Work closely with the Stylists, Prep Stylists, and wider Photostudio team to effectively communicate and fulfil your role.
- Work closely with the in-house copy and freelance copy teams, communicating effectively and reacting to change requests and updates.
- Liaise with the wider Digital Operations team when required to rectify data and/or imagery issues in a timely manner.
- Work with Brand Specialists and stylists to ensure focussed, consistent copy that highlights unique selling points to provide the very best customer experience.
- Manage your own time, prioritising workload where required to meet deadlines in a very fast-paced studio environment.
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The Ideal Candidate
Skills / Experience
- Experience in a similar role
- Great English language and grammar skills
- Impeccable attention to detail
- Experience working at pace, as part of a high standards team, managing workload to timelines
- Experience in an e-commerce retail/studio environment
- Excellent writing skills
- Understanding of how to research effectively
- Knowledge/awareness of SEO
- Strong communication skills
- Self-motivated with good problem-solving skills
- A background within fashion/textiles and/or copy
- Experienced in using Content Management Systems
- Literate in the following – Microsoft Word, Excel
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