Loop Software
Product Trainer
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Product Trainer
Help UK estate agents get the most from Loop
We're looking for a Product Trainer with estate agency experience to get our clients confident on Loop. Knowledge of lettings, property management and client accounting will give you a big head start.
About Loop
Loop builds software that helps UK estate agents source, secure, service and sell more property. Agencies use Loop to run their listings, lettings, communications and day-to-day operations.
We provide Loop as a subscription platform, with in-app products and services, data migration from legacy systems, and client websites built by our in-house Studio team. Great software only matters if people use it well. That's where you come in.
We're big enough to matter and small enough to care. No politics, no fuss. Every Looper owns their work and has the freedom to get on with it.
The role
You'll train our clients to use Loop every day, across sales, lettings, property management and client accounting. You'll deliver training onsite at agency offices, online and through webinars, for new clients moving onto Loop and existing clients who want to get more from it.
The role is mostly remote. You'll spend a couple of days a month at head office, and the rest at home or with clients. Being centrally located matters because you'll travel regularly to offices across the UK, with some overnight stays when the diary demands it.
You'll work closely with Client Services and Project Management during new client implementations, and with Product to stay on top of what's new and what's coming.
This role gives you a voice in how Loop develops. You’ll hear directly from the people using our software, identify common needs and share clear, constructive feedback with our Product team to help shape future improvements. The relationships you build by training our client base will stay with you for life. It's a great place to be.
What you'll do
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- Deliver Loop training to individuals and teams, onsite and online, so agencies are up and running quickly and using Loop every day.
- Train teams across the whole agency, from sales and applicant workflows to tenancies, property management, rent collection, landlord statements and reconciliation.
- Support onboarding for new clients alongside Client Services and Project Management, including go-live days in branch.
- Run follow-up and refresher training for existing clients, and spot where our clients could be getting more from Loop.
- Keep the training syllabus and materials up to date as the product develops.
- Capture client feedback and requirements clearly, log them accurately and share them with Product.
- Flag product issues to the development team with the detail they need to fix them.
- Run short online demos, usually around 15 minutes, when needed.
- Attend product meetings, weekly Client Services meetings and monthly reviews.
- Build relationships with existing clients, follow up on their progress and arrange refresher or further training where it would help.
- Proactively contact clients by telephone, WhatsApp and email to encourage participation in training sessions and nationwide workshops.
- Identify and secure additional training opportunities, with a bonus scheme that recognises this contribution.
- Keep training materials and the syllabus current as Loop develops.
- Gather client feedback, identify recurring needs and contribute your perspective to discussions about product improvements.
What you'll bring
We're specific about what we need. Estate agency experience is essential, and knowing lettings, property management and client accounting will put you well ahead.
Estate agency experience is essential. We’re looking for someone who enjoys helping people learn, is comfortable starting conversations and wants to make a measurable difference to the experience of both new and existing clients.
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Essential
- Solid, hands-on experience working in an estate agency.
- Confidence in front of large numbers of clients, on a video call and one-to-one.
- A patient, clear way of explaining things to people with very different levels of confidence with technology.
- A full UK driving licence.
- Based centrally, or able to reach clients across the country easily.
- Confidence speaking with clients by telephone and following up through email or WhatsApp.
- The initiative to spot training needs, start conversations and encourage clients to attend further sessions and workshops.
- The ambition to improve the client experience and contribute ideas to the wider business.
- Willingness to travel regularly across the UK, with some overnight stays.
A huge advantage
- Residential lettings experience.
- Property management experience, from maintenance and inspections to tenancy renewals.
- Experience in training, supporting or managing accounts at a property software company.
- Client accounting knowledge: handling client money, rent reconciliation, landlord payments and statements.
- Knowledge of Client Money Protection and lettings compliance.
What we offer
- A salary of £40,000 per annum.
- A healthy bonus scheme, based on production.
- A generous holiday allowance which increases every year you work for us.
- Your birthday off!
- Regular team-building events.
- Overnight accommodation and meals covered when you're travelling.
- The best tech we can find for your role.
- Real responsibility from your first day, in a team that gets on and gets things done.
How to apply
If this sounds like you, send us your CV and a short note about your estate agency experience. Tell us what you'd need from us to do your best work.
Apply in confidence to:
Mark Bevan
Managing Director
Loop Software · loop.software
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