Customer Service

• Embed and drive a customer-focused culture by driving sustainable improvements and sharing best practices as a consequence of customer feedback and insight.
• Drive a continuous improvement culture which improves the customer experience and responds to consumer trends locally.
• Manage customer complaints and disputes to ensure they are addressed in a timely and appropriate manner.
• Deliver outstanding customer service in a customer-centric way throughout all production functions.
• Review, discuss and take action to improve customer satisfaction.
• Operate as part of the Business Unit Senior Management team, advising on best practice from a customer perspective throughout the build process from pre-start to successful home ownership.

Pre-Production

• Carry out technical feasibility review of the site prior to Land Purchase Exercise (LPE).
• Appraise the project buildability in conjunction with the Development Department and produce a construction programme.
• Attend pre-planning, pre-tender and pre-start meetings to ensure all necessary construction issues are addressed prior to commencement on site.
• Ensuring the workload, quality and productivity of direct trades is continually monitored and managed efficiently.

Experience, Qualifications, Technical Requirements

• Thorough understanding of building regulations, construction processes and safety protocols.
• Substantial experience in managing construction projects, particularly those involving HRBs (if relevant).
• High levels of personal integrity, ethical conduct and ability to lead and communicate effectively.
• Management of people (staff, sub-contractors and suppliers).
• NVQ Residential Construction Senior Site Management L7.

What we offer at Taylor Wimpey

At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve.

We enjoy many benefits as standard, including excellent retail discounts, company-funded life insurance and private healthcare, and access to a quality pension scheme with company contributions. We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover. Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home.

We create a home to your future by providing opportunities for growth and development. We offer industry-leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work.

If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey.

Inclusivity Statement

As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.

Internal Applicants: If you wish to apply for this role, please inform your line manager and ensure you are applying on the internal careers website.