Health, Safety & Compliance

• Ensure all productions comply with H&S legislation and internal policies.
• Oversee risk assessments, safe systems of work and equipment checks. Be accountable for the safe delivery of all tasks within the roles of the performers and wardrobe teams.
• Lead incident investigations and implement corrective actions where performers / wardrobe teams are involved.
• Support sessions / upskilling workshops, and any Butlins Big Weekends or events that the performance team and wardrobe take part in.
• Support the Redcoat Manager and Assistant Manager with the shaping of the Redcoat talent and continuously looking at ways to develop them through training and opportunities.
• Support the communications and check ins of the Self-employed actors. (Rosta’s and collating invoices).
• Responsible for the visiting artists involved in any Butlins Productions / collaboration shows. Including the Resort Puppeteers.
• Supporting the resort for visiting artists and brands on the on-resort wellbeing.

Support the day-to-day entertainments operations across all Butlins breaks taking on the role of Entertainment Duty Manager, overseeing the delivery both day and night.

Production & Show Delivery

• Oversee the end-to-end delivery of entertainment productions, live shows, seasonal events and special activations.
• Manage production schedules, rehearsal timelines and technical requirements.
• Ensure all shows and events meet brand, quality and guest experience standards and are delivered as directed.
• Collaborate with Technical Manager to ensure staging, lighting, sound, AV, Props, costumes and set requirements meet the production standards set out in the technical rehearsals.
• Troubleshoot live production issues and ensure seamless delivery. Supporting and working with Stage Managers for consistent quality of delivery.
• Support new show or performance team installs, and seasonal programme changes.

Planning & Resource Management

• Plan production resource requirements aligned to occupancy and programme, working with the Entertainment Co-ordinator.
• Manage budgets for production, equipment and maintenance as required.
• Monitor Costumes and props and their upkeep.
• Work with central teams or suppliers on equipment and show assets.
• Support planning and preparation of annual date sheets and Track counts, to accompany contracts and general ‘Rosta’ information.

Collaboration & Stakeholders

• Support resort-wide events and peak period planning. Support Entertainment HOD with resort wide communications of all entertainment product where required.
• Liaise with external suppliers, touring acts and contractors.
• Communicate clearly with senior leadership on risks, performance and delivery.
• Ensure guest feedback relating to shows/events is reviewed and acted upon.
• Support cast captain and the development of their knowledge and skills.
• Supporting with the recruitment and casting of performance teams as required.
• Ensure that all entertainment areas and performance areas are kept safe, clean and presentable always.
• Attending and participating in all relevant internal and external meetings in connection with the responsibilities of the role.
• Gain feedback from guests on entertainment experiences provided within the resort offer. Act on guest queries and feedback in the interest of the guests and the operation.
• Helping to maximise income within the resorts by interpreting and acting upon the daily financial results.
• Consistently evaluate entertainment to identify any income or productivity opportunities.
• Working with Entertainment HOD, ensure payroll costs are in-line with the budget and forecasts of the business.

Experience & Qualification Requirements

• Strong people skills and knowledge of live production environments.
• Previous demonstratable experience in a leadership role within entertainments and performance.
• Previous experience of managing an operation where speed is important whilst still maintaining high levels of guest experience and high quality.
• Demonstratable experience of creating and leading development programmes & improving performance standards.
• Ability to effectively lead, motivate and engage team, even in times of high demand and under pressure of a live entertainment environment.
• Ability to communicate effectively at all levels.
• Highly detail conscious to ensure the highest of standards are implemented, with good organisational skills and problem-solving skills.