BETTEX
Production Merchandiser
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Production Merchandiser - London
At Bettex, customer relationships are our top priority. Your role encompasses being a dedicated and personable junior manager to maintain client accounts and serve as a main point of contact. You will have a passion for helping others and a drive for providing exceptional customer service. You should be a confident and clear communicator and proficient with prioritising your time. You will build meaningful, long-lasting relationships that move our business forward.
Objectives of this role
- Serve as the main point of contact in all follow up matters related to customer development and orders
- Support customer relationships to achieve long-term partnerships
- Maintain accurate records, keeping track of any updates
- Work with customers and other internal teams to develop plans and ensure critical path dates are being met
- Develop a thorough understanding of our products to better service customers
- Be aware of potential business development opportunities and act upon these
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Responsibilities
- Ensure you are aware of the competition at all times and identify any sales opportunities
- Manage all key dates and prompt customers in advance to ensure they are on track
- Follow up and support relevant teams to ensure deliveries and critical path dates run to time
- Handle enquiries and requests from customers and address their needs
- Communicate regularly and effectively with customers, making sure they receive a service that meets their needs
- Meet regularly with other team members to discuss progress and find new ways to improve business
- Demonstrate flexibility and consideration with international colleagues and time zones
- Identify new sales opportunities and communicate these with the relevant design teams & Sales manager
- Ad hoc duties as and when required
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Minimum Requirements
- Minimum 2-3 years experience in a similar role within the fashion industry
Offer
- Hybrid working, career progression and opportunities for international travel and business experience
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