Crew & Facility Resource Management

• Manage crew scheduling for assigned clients, including both permanent and freelance resource
• Lead the crewing requirements for larger-scale productions and complex projects
• Coordinate the engagement, booking and management of freelance crew for any direct or operational roles
• Ensure all crew and facility bookings are accurately maintained within the scheduling system.
• Work closely with the wider Production & Resource Management team to maximise crew utilisation and facility availability across all clients.

Financial & Commercial Management

• Support the Client Account Manager with commercial administration and contract management
• Prepare quotations for productions and maintain accurate project budgets and forecasts
• Monitor project spend and ensure financial information remains accurate throughout each production
• Manage purchase orders, project variations and invoicing
• Highlight commercial risks or opportunities and work with stakeholders to ensure projects remain financially successful.

Team Management & mentorship

• Taking on a senior position within the production and resource management team. Providing an initial escalation point for the other managers before going to the General Manager
• Take a leading role to ensure all production administration document and processes and reviewed and updated regularly. Including but not limited to call sheets, contracts, risk assessments financial documents
• Work alongside the General Manager to ensure productions comply with all company health and safety policies and procedures
• Chair production meetings and undertake other operational or administrative tasks as required.

All employees are expected to contribute and participate in work activities in line with our management system to ensure the continual improvement of our business.

Success In This Role Will Be Measured By

• Delivering an exceptional client experience across every production
• Efficient utilisation of crew and production facilities
• Successful delivery of productions on time and within budget
• Strong collaboration across Production, Media Services and Client Account Management teams
• Accurate financial forecasting and commercial administration
• Continuous improvement of operational processes and workflows.

THIS ROLE IS FOR YOU IF YOU

Essential

• Demonstrable experience across the majority of the responsibilities outlined in this job description
• A minimum of seven years’ experience in production management, broadcast operations or a related operational role
• Proven experience managing client relationships and delivering exceptional customer service
• Experience managing multiple concurrent productions or projects in a fast-paced environment
• Strong planning, organisational and problem-solving skills, with the ability to troubleshoot under pressure
• Commercial awareness, including experience managing budgets, quotations and project costs
• Excellent administrative skills and confidence using Microsoft Office and production management systems
• Outstanding communication skills, with the ability to build relationships at all levels, both internally and externally
• A proactive and collaborative approach, with a willingness to improve processes and contribute to Standard Operating Procedures (SOPs)
• Ability to work independently while contributing effectively as part of a wider team
• Flexibility to work occasional evenings and weekends when required
• Demonstrate Trust by acting with integrity, accountability, and transparency
• Promote Collaboration by working effectively across teams and sharing knowledge
• Support Innovation by contributing ideas and continuously improving ways of working.