Apexon
Production Support Engineer
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Apexon - Application Support Engineer
Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.
Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering, and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients’ toughest technology problems, and a commitment to continuous improvement.
Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents.
What You Will Be Doing
- Provide L2/L3 support for business-critical front-office applications.
- Troubleshoot, debug, and resolve complex production incidents and application defects.
- Perform root cause analysis and drive permanent resolutions in partnership with development teams.
- Manage incidents, assess business impact, and coordinate timely resolution of issues.
- Work closely with support teams on escalations and provide technical guidance where required.
- Collaborate with development teams to investigate bugs, implement fixes, and improve application stability.
- Communicate effectively with users, stakeholders, and management during incidents and problem investigations.
- Raise and manage incident, problem, and escalation tickets through established support processes.
- Identify opportunities for automation, operational improvements, and platform optimization.
- Support application performance, reliability, and continuous service improvement initiatives.
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What Are We Looking For
- 4 to 10 years of experience in Application Support, Production Support, and/or Software Development.
- Experience working in L2 and L3 Application Support environments.
- Banking or Investment Banking experience preferred.
- Experience working with business-critical applications in a fast-paced environment.
Technical Skills
- Strong coding, debugging, and analytical skills.
- Hands-on experience with Java
- Familiarity with ITIL, ITSM, incident management, and problem management frameworks.
- Strong understanding of application architecture and troubleshooting methodologies.
- SQL and database query/debugging skills.
- Ability to perform code-level analysis and identify root causes of production issues.
- Knowledge of incident, problem, and escalation management processes.
- Public and Private Cloud platforms (preferably AWS, with exposure to cloud-hosted application and DevOps environments)
- Working knowledge of modern AI-assisted software development tools (e.g., GitHub Copilot, Claude, or similar tools).
Behavioral Competencies
- Excellent verbal and written communication skills.
- Strong stakeholder management and client-facing communication abilities.
- Ability to analyze, prioritize, and resolve issues under pressure.
- Strong problem-solving mindset with a proactive and ownership-driven approach.
- Ability to work independently while collaborating effectively with global teams.
- Capable of managing multiple priorities in a demanding support environment.
- Flexible on extended hours and occasional weekend support.
Nice to Have
- Unix/Linux administration and troubleshooting experience.
- Experience supporting front-office trading, risk, or banking applications.
Our Commitment to Diversity & Inclusion
Did you know that Apexon has been Certified™ by Great Place To Work®, the global authority on workplace culture, in each of the three regions in which it operates: USA (for the fourth time in 2023), India (seven consecutive certifications as of 2023), and the UK.
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Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.
Our Perks and Benefits
Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning/upskilling experience and provide care and support for you and your loved ones. As an Apexer, you get continuous skill-based development, opportunities for career advancement, and access to comprehensive health and well-being benefits and assistance.
We also offer:
- An employer pension scheme
- 25 days holiday + Statutory bank holidays, with the option to carry forward or 'cash-in' 5 days each year
- Access to YuLife wellness platform, subscription to Meditopia App, premium subscription to Fiit, life coaching & emotional wellbeing sessions, 24/7 virtual GP Access, Employee Assistance Programme
- Life Insurance & Income protection
- Enhanced Maternity Pay & Paternity Pay
- Cycle to work scheme.
- Travel loan scheme
- A Tech Scheme which lets you choose from over 5000 tech products at up to a 12% discount.
- Free unlimited Udemy account for every employee to support their continuous learning and improvement.
- Support in obtaining relevant certifications.
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