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Infinity Quest

Production Support Specialist

Sheffield
Posted about 18 hours ago
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What you'll do

Service support & incident management

  • Lead service recovery during production incidents and coordinate technical resolver teams.
  • Investigate application and infrastructure issues using logs, SQL queries and Unix/Linux tools.
  • Respond to user queries regarding application behaviour and service usage.
  • Communicate incident impact, progress and recovery plans to stakeholders.
  • Escalate critical incidents appropriately and drive timely resolution.

Problem management & continuous improvement

  • Lead or contribute to Root Cause Analysis (RCA) activities.
  • Identify recurring operational issues and implement permanent improvements.
  • Develop operational documentation, runbooks and knowledge sharing materials.
  • Improve monitoring, alerting and operational processes to increase service resilience.

Automation & Operational Excellence

  • Design and implement automation using Bash, PowerShell or Python.
  • Develop internal operational tools that reduce manual effort.
  • Demonstrate practical use of AI tools (e.g. Copilot, Claude) to automate operational activities and improve team productivity.

Reasons to use Rodeo

I’m in my final year doing Economics and I don’t know whether to apply for grad schemes now or do a masters first. What do you think?

Honest answer — it depends on where you want to end up. A lot of top grad schemes (Big 4, civil service, banking) don’t need a masters. Let’s look at the ones you’d be competitive for now, and we can decide if a masters actually adds anything.

Also worth knowing: most autumn 2026 applications are open now. Timing matters more than you think.

Start with a chat, not a search bar

Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.

P

Graduate Consultant — 2026 Scheme

PwC·London, UK
£35,000/yr

Why you're a good match

Strong

Your economics background and your summer at a regional bank line up with what PwC looks for on the consulting scheme. Applications close in four weeks.

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It searches the market for you

Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.

Why you're a good match

You’ve got the grades and the economics background, and your bank internship is exactly the experience this scheme looks for. Apply soon — deadlines close within the month.

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Strong

Experience fit

Your summer at the bank plus your econometrics coursework map directly to the day-one responsibilities on this scheme — client modelling, market briefings, and deal support.

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Strong

Only hits

No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.

Change & Release Support

  • Participate in change reviews ensuring operational readiness and compliance with HSBC standards.
  • Support patching, platform maintenance and disaster recovery activities.
  • Identify operational risks and recommend appropriate mitigations.

Ways of working

  • Standard working hours are within an 08:00–18:00 window (typically 08:00–16:00 or 09:00–17:00), working an 8-hour shift.
  • No regular on-call support is expected.
  • The role includes approximately two weekend working days per month, with time off in lieu provided during the week.
  • The team also provides support on public holidays, with a day off in lieu provided for any public holiday worked.
  • Hybrid working model with a minimum of 8 office days per month.
  • Candidates must already have the legal right to work locally.
  • Candidates must be available locally for one of the technical interviews.

What you'll need (essential)

  • 6+ years of experience in Production Support, Application Support or Software Engineering, preferably within Corporate Banking or Financial Services.
  • Strong Unix/Linux skills for production troubleshooting, including navigating the operating system, checking logs and investigating application behaviour.
  • Ability to write complex SQL queries.
  • Experience developing scripts in Bash, PowerShell or Python.
  • Practical experience supporting and maintaining Kubernetes environments.
  • Experience supporting Java/J2EE applications.
  • Experience with Oracle, MQ and WebSphere.
  • Experience using monitoring and observability tools such as Splunk and AppDynamics.
  • Strong understanding of IT infrastructure and distributed systems.
  • Experience leading incident management and coordinating technical teams.
  • Demonstrated track record of implementing automation and operational improvements.
  • Practical experience using AI productivity tools (e.g. Copilot, Claude) to support automation, documentation or operational analysis.
  • Strong communication, stakeholder management and collaboration skills.

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What's desirable

  • Knowledge of payment systems or payment processing concepts.
  • Network troubleshooting knowledge.
  • ITIL certification
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Skills

Production Support
Unix/Linux
SQL
Bash
PowerShell
Python
Kubernetes
Java/J2EE
Oracle
MQ
WebSphere
Splunk
AppDynamics
Incident Management
Automation
AI Productivity Tools

Location

Sheffield, England, United Kingdom

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