Coforge
Production Support Specialist
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Job title: Senior Production Support Specialist
Location: Sheffield, UK
Work mode: Hybrid-3 days weekly from office
Skills: Production Support, Unix/Linux, Python/Bash/PowerShell, Kubernetes, Java/J2EE, Oracle Database/IBM MQ/WebSphere, Splunk/AppDynamics, Copilot/Claude in Banking, Payments, or Financial Services.
About the Role
We at Coforge are looking for Sr. Production Support Specialist in Sheffield, UK.
We are seeking an experienced Senior Production Support Specialist to join our Production Engineering team, supporting business-critical payment applications within a highly regulated financial services environment.
In this role, you will combine deep technical expertise with operational leadership to ensure the stability, availability, and performance of production systems. You will play a key role in incident management, service recovery, automation initiatives, and continuous improvement activities while collaborating closely with engineering, infrastructure, and business stakeholders.
This is an excellent opportunity for a seasoned production support professional who is passionate about operational excellence, automation, and maintaining high-performing enterprise applications.
Key Responsibilities
Production Support & Incident Management
- Lead service restoration activities during major production incidents and coordinate technical resolver groups.
- Troubleshoot complex application and infrastructure issues using Unix/Linux tools, system logs, and SQL queries.
- Respond to user and business queries related to application functionality and service performance.
- Provide timely communication to stakeholders regarding incident impact, progress, and resolution plans.
- Escalate critical issues appropriately and drive effective incident resolution.
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Problem Management & Continuous Improvement
- Lead and contribute to Root Cause Analysis (RCA) investigations following production incidents.
- Identify recurring issues and implement long-term corrective and preventive solutions.
- Create and maintain operational documentation, support runbooks, and knowledge repositories.
- Enhance monitoring, alerting, and operational processes to improve overall service resilience.
Automation & Operational Excellence
- Design, develop, and maintain automation solutions using Python, Bash, or PowerShell.
- Build internal tools and utilities to reduce manual effort and improve operational efficiency.
- Leverage AI-powered productivity tools such as Microsoft Copilot and Claude to streamline operations, documentation, and analysis.
Change & Release Management
- Participate in change reviews, ensuring operational readiness and compliance with organizational standards.
- Support application releases, platform patching, maintenance activities, and disaster recovery testing.
- Assess operational risks and recommend mitigation strategies to ensure service continuity.
Required Skills & Experience
- 6+ years of experience in Production Support, Application Support, Site Reliability Engineering, or Software Engineering, preferably within Banking, Payments, or Financial Services environments.
- Strong hands-on experience with Unix/Linux administration and production troubleshooting.
- Advanced SQL skills with the ability to write and optimize complex queries.
- Proficiency in scripting and automation using Python, Bash, or PowerShell.
- Experience supporting and maintaining Kubernetes-based environments.
- Strong knowledge of Java/J2EE applications in production settings.
- Experience with Oracle Database, IBM MQ, and WebSphere technologies.
- Hands-on experience with monitoring and observability tools such as Splunk and AppDynamics.
- Solid understanding of enterprise infrastructure, distributed systems, and application architecture.
- Proven experience leading incident management activities and coordinating cross-functional technical teams.
- Demonstrated success in delivering automation solutions and operational improvements.
- Experience utilizing AI-assisted tools such as Copilot or Claude to enhance productivity and operational efficiency.
- Excellent communication, stakeholder management, and collaboration skills.
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Preferred Qualifications
- Knowledge of payment platforms, payment processing, and transaction lifecycle management.
- Understanding of network troubleshooting and connectivity diagnostics.
- ITIL Foundation certification or equivalent service management experience.
Working Model
- Standard working hours within the 08:00–18:00 window (typically 08:00–16:00 or 09:00–17:00).
- No regular on-call support requirement.
- Approximately two weekend working days per month, with compensatory time off provided during the week.
- Support required on public holidays on a rotational basis, with time off in lieu provided.
- Hybrid working model requiring a minimum of 8 days per month in the Kraków office.
- Candidates must have the legal right to work in Poland.
- Availability to attend at least one technical interview locally is required.
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