Tribal Group
Professional Services Consultant
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Do you have experience with the Tribal SITS platform? If so, How about stepping into a role where your talents make a real impact with our customers?
About Tribal
Tribal is a leading EdTech business providing market leading software solutions to the global education market. We strive to research, develop and deliver the products, services and solutions needed by education institutes worldwide to support their primary goals of educating students, providing optimum learning experiences and ultimately delivering successful outcomes.
Our Professional Services team partners with our Higher Education clients to ensure positive outcomes and mutual growth. We assist Higher Education clients in managing their Tribal products and services, helping them to fully leverage the solution's capabilities.
Our SITS:Vision product is a comprehensive Student Information System designed for higher education institutions. It helps manage various aspects of the student journey, from recruitment and admissions to student support, retention, and outcomes.
The role is remote with the need to travel as required.
The Role
The Professional Services Consultant will be responsible for delivering Tribal’s implementation and post-implementation consultancy services, with a particular focus on the Admissions functional area. The Admissions component enables universities to manage the end-to-end student admissions process, including application management, applicant assessment, offer generation, entry requirement tracking, and preparation for student enrolment.
The Professional Services Consultant works in partnership with universities to successfully implement and optimise Tribal's solutions. Acting as a trusted advisor, the consultant provides specialist expertise in the Admissions functional area, guiding customers through implementation projects, business process reviews, system configuration, user training, and ongoing consultancy. The role requires strong analytical, problem-solving, and stakeholder management skills to ensure solutions meet customer requirements and deliver positive business outcomes.
Your responsibilities will include:
- Delivering consultancy services across the full implementation lifecycle and post-implementation support.
- Acting as a subject matter expert for the Admissions functional area.
- Gathering and analysing customer requirements, designing solutions that meet business needs.
- Configuring, demonstrating, testing, and supporting Admissions functionality.
- Facilitating workshops, training, and stakeholder engagement activities.
- Producing high-quality project documentation and training materials.
- Building strong customer relationships and providing trusted advisory support.
- Collaborating with internal teams to resolve issues and drive continuous improvement.
- Maintaining knowledge of Tribal products, sector trends, and best practices.
- Supporting business development, knowledge sharing, and mentoring activities.
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The skills you’ll need:
- Strong stakeholder management, and customer engagement skills.
- Excellent analytical, problem-solving, requirements gathering, and business process review abilities.
- Ability to produce clear and accurate documentation, including specifications, reports, and training materials. And to present complex information clearly to technical and non-technical audiences.
- Strong organisational skills, with the ability to manage multiple priorities and deliver high-quality outcomes.
- Ability to work independently and collaboratively with customers, colleagues, and third-party partners.
- Willingness to learn new products, technologies, and business processes.
- Knowledge of higher education business processes, particularly Admissions.
- Experience of student lifecycle management and associated business processes with Tribal SITS or another system.
It would be great if you had:
- Experience of working with a SaaS platform.
- Experience working within implementation, consultancy, or professional services environments delivering remote and on-site consultancy services
- Experience configuring and supporting enterprise software solutions.
- Experience supporting testing activities, including system testing and user acceptance testing.
What can Tribal offer you?
We offer a range of exceptional benefits to support your wellbeing and work-life balance, including a comprehensive Health Cash Plan, Private Medical Insurance and Employee Assistance Programme, along with a generous parental leave package and the ability to buy or sell holiday each year. We also offer the option of working overseas for up to 8 weeks per year. You'll also have access to E-Learning opportunities to enhance your skills, Volunteer Days to give back to your community and access to Achievers, our reward and recognition platform, to ensure you can thrive both personally and professionally in a supportive and rewarding environment.
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We are proud to be certified as a Family Inclusive Workplace through Working Families, which recognises our commitment to creating an environment that enables employees to balance their responsibilities inside and outside of work. We encourage and support a range of flexible working patterns for all colleagues. If you need flexibility, apply and discuss your needs with us.
As an equal opportunity employer, Tribal celebrate diversity and are committed to creating an inclusive environment for all employees. We make sure that our recruitment and selection processes never discriminate based upon any protected characteristics and actively welcome applications from all groups, not least those underrepresented in the tech sector.
Note to all applicants - Tribal reserve the right to close an advertisement to applications ahead of the advertised closure date. For this reason, shortlisting may take place prior to the closing date on some occasions. With this in mind, please do not hesitate to apply early.
AI IN RECRUITMENT AND SELECTION
We understand many people use AI tools to help with their applications and we’re comfortable with that when used responsibly. What matters to us is honesty. Please don’t use AI to misrepresent your skills or experience, as it affects fairness and may lead us to withdraw your application. We value authenticity and want to get to know the real you. Please note that all of our formal interviews will be carried out with a strict ‘camera on’ policy and you will be asked to verify your identity as part of the formal interview process.
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