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Professional Services Engineer
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Professional Services Consultant
HQ: Preston, Lancashire
All applicants must have the right to work in the UK and a full UK driving licence.
ABOUT OUR CLIENT
Our client is a well-established and growing Managed Service Provider based in Preston, delivering enterprise-grade IT infrastructure, cloud and security solutions to a wide range of business clients. With a strong technical team and a reputation for excellent client service, they are now looking to add an experienced Professional Services Consultant to lead project delivery and implementation across their customer base.
THE ROLE
This is a senior hands-on implementation and project management role, sitting at the highest technical level within the service teams. You will take ownership of end-to-end project delivery for clients — from implementation and handover — working across server infrastructure, network infrastructure, Azure, security services and application deployments.
You will work closely with the Technical Director, Account Management and Sales teams to scope and deliver the right solutions for clients, acting as a senior technical escalation point and playing a key role in mentoring and developing junior members of the team.
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WHAT YOU'LL BE DOING
- Leading end-to-end project delivery and technical implementations across server, network, Azure, security and application environments
- Managing multiple concurrent projects, coordinating internal technical resources to ensure on-time, high-quality delivery
- Attending client meetings alongside the Sales and Account Management team to scope requirements and present technical solutions
- Producing Technical Request Documents (TRDs) and working with the Sales team to deliver the right solutions from the product stack
- Scoping and costing infrastructure solutions, presenting options to clients and guiding them to the most suitable approach
- Acting as the senior technical escalation point for complex issues passed up from the Service Desk and Technical Services teams
- Arranging and leading customer technical reviews, identifying recurring issues and putting remediation plans in place
- Participating in the Change Approval Board, reviewing and validating CAB requests for internal and customer-facing changes
- Mentoring and developing junior technical team members, filtering knowledge and best practice back through the support teams
- Contributing to internal process improvement and keeping the product stack current with emerging technologies
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WHAT WE'RE LOOKING FOR
- 5+ years of project delivery and technical implementation experience, ideally within an MSP environment
- Strong hands-on experience with Azure, Intune and the full Microsoft 365 suite
- Experience with network infrastructure — HP/Aruba Central experience is advantageous
- Proven ability to manage multiple concurrent projects and client relationships
- Strong communication skills — comfortable presenting to clients and working with both technical and non-technical stakeholders
- Ability to work independently and take ownership of delivery from start to finish
- Full UK driving licence and UK passport required — role involves client site visits and occasional overnight travel
THE PACKAGE
- Up to £50,000 DOE experience
- Office-based in Preston with hybrid working
- Client site visits required, including occasional overnight stays
- Opportunity to work with cutting-edge technologies and attend industry events
- Supportive team environment with genuine career development
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