Infoplus Technologies UK Limited
Program Director
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Programme Director – Strategic Transformation Programme Delivery
Location: UK | Client-facing
Experience: 15–20+ years
Level: Programme Director / Delivery Partner / Transformation Director
Programme Scale: scaling from 50 to 100+
Domain: Hospitality preferred; Retail, Travel, Consumer, or other complex digital transformation experience considered
Role Overview
Client is seeking an experienced Programme Director to lead a strategic, multi-year Hotel Tech Transformation (AI embedded) programme for a major UK enterprise.
The portfolio will span modern operational platforms, web/mobile applications, Agentic AI & Automation, Robotics, Smart Technologies, RFID, IoT and data-led operations.
This is not a traditional programme-management role. The Programme Director will operate at two interconnected levels:
Client Transformation Leadership – partner with Product, Technology and Business leaders to translate strategic vision into executable roadmaps, products and measurable business outcomes.
Delivery & Engineering Leadership – lead a multidisciplinary CLIENT organisation scaling from 50 to 100+ professionals, ensuring engineering quality, predictable delivery and disciplined execution.
Key Accountabilities
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Strategy to Execution
- Translate strategic vision into outcomes, roadmaps, product backlogs, releases, and measurable value.
- Connect multiple initiatives into a coherent transformation roadmap, identifying dependencies, synergies, and reuse opportunities.
- Challenge priorities and sequencing to enable start-small, scale-fast delivery.
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End-to-End Programme Delivery
- Own delivery across Product, Architecture, Engineering, Integration, QA, DevSecOps, Release and Service Transition.
- Maintain strong control of scope, milestones, commercials, dependencies, RAID, and critical path.
- Lead programme recovery where required and ensure multiple workstreams converge around common outcomes and architecture.
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Delivery Assurance & Governance
- Establish a rigorous delivery cadence across sprint/release reviews, architecture, engineering, RAID, commercials, and executive governance.
- Personally review critical deliverables and identify gaps before they reach the client.
- Ensure every key client interaction has a clear agenda, expected outcomes, decisions, owners, and actions.
- Provide concise executive and programme dashboards covering progress, outcomes, risks, financials, and decisions required.
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Engineering & Technology Leadership
- Maintain sufficient technical depth to challenge architecture, engineering and delivery teams on code quality, APIs/integration, cloud platforms, data, testing, CI/CD, security, NFRs and production readiness.
- Conduct targeted engineering deep dives when delivery or quality indicators require intervention.
- Ensure platforms, environments, architecture, and security approvals are established early and do not become delivery bottlenecks.
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AI-First Engineering & Automation
- Embed GenAI, Agentic AI and automation throughout the engineering lifecycle — Discovery, Design, Development, Code Review, Integration, Testing, Documentation, Release and Operations.
- Drive measurable improvements in productivity, quality, automation coverage, and release velocity.
- Ensure operational automation opportunities progress systematically from idea → prototype → industrialisation → measurable value.
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Client, Team & Commercial Leadership
- Build trusted relationships with senior Product, Technology and Business stakeholders and operate as a credible transformation partner.
- Lead and develop a high-performing organisation scaling from 50 → 100+ people, with the right balance of leadership, domain expertise, and engineering capacity.
- Own programme financial performance, capacity, utilisation, and commercial commitments.
- Manage escalations decisively, bringing evidence, options, and recommendations rather than simply reporting problems.
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Candidate Profile
- 15–20+ years of technology experience with significant leadership of complex, multi-year digital/product transformation programmes.
- Proven experience managing £multi-million programmes and 50–100+ multidisciplinary technology organisations.
- Experience at Programme Director, Delivery Partner, Transformation Director, Engineering Delivery Director or equivalent level.
- Strong executive stakeholder management and ability to translate business strategy into executable technology outcomes.
- Strong understanding of modern product engineering, Agile delivery, and engineering governance.
- Sufficient technical depth to challenge senior architects and engineering leaders across cloud, application engineering, integration, data, DevSecOps, testing and security.
- Strong understanding of GenAI, Agentic AI and intelligent automation, including their application within software engineering.
- Demonstrated programme recovery, transformation, and commercial management experience.
- Hospitality experience desirable, but strong candidates from Retail, Travel, Consumer, Aviation, Financial Services, or other large-scale digital environments are encouraged.
Leadership Profile
We are looking for a leader who is:
- Executive enough to shape the transformation
- Technical enough to challenge the solution
- Hands-on enough to inspect the evidence
- Commercial enough to manage the programme
- Disciplined enough to run a tight ship
The successful candidate should be equally comfortable moving between an executive strategy discussion, programme delivery review, architecture/security conversation, engineering quality deep dive and commercial governance meeting.
This is not a traditional PMO role. It requires a hands-on technology transformation and delivery leader with end-to-end accountability for client outcomes, engineering quality, and programme performance.
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