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The Program Lead, Content Enablement
The Program Lead, Content Enablement will lead the strategy and execution of the Content Enablement Curriculum to deliver clear, learner-centered programs for content producers. You’ll define content and curriculum strategy, uphold content standards and drive measurable impact across the program.
What you’ll do
- Lead a cross-team, large-scope Content Enablement Curriculum that impacts multiple teams and regions; align program goals to org OKRs and deliver measurable outcomes.
- Define and maintain the multi-quarter program roadmap; author and evolve program frameworks for content planning, QA and localization at scale.
- Review and workshop skeleton content with CS pre-production to meet learner needs and team content standards.
- Manage and prioritize analytical requests in partnership with the analyst and content strategists to inform decisions.
- Gather, analyze and prioritize feedback from service-level teams, and keep stakeholders updated on progress and decisions.
- Operationalize program KPIs and success metrics; build and maintain dashboards; run milestone health reviews; translate insights into prioritized program bets.
- Lead risk and issue management for the portfolio; identify critical path dependencies, define mitigations and manage escalations through resolution.
- Ensure content systems, taxonomies and information architecture scale globally; partner on localization strategy and quality bar for global markets.
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Skills
What we’re looking for
- Track record leading cross-team, large-scope programs that span multiple departments/regions and deliver org-level outcomes.
- Experience defining and rolling out program frameworks, operating mechanisms and tooling that scale across teams.
- Proven ability to drive consensus and change with senior leaders; excellent executive communication and decision facilitation.
- Demonstrated resource and budget stewardship across portfolios, including capacity planning, vendor management and forecasting.
- Mastery of risk management and governance, including dependency mapping, mitigations and post-mortems/retros.
- Experience partnering with content strategists and analysts to prioritize requests and act on insights.
- Deep familiarity with content systems and information architecture.
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Education
Bachelor’s degree in a relevant field such as communications, education or business, or equivalent experience.
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