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Program Manager
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Responsibilities
Program Leadership & Transformation Delivery
- Lead end-to-end Microsoft Dynamics 365 transformation programs from strategy and mobilization through deployment and hypercare.
- Develop and execute program roadmaps aligned with business objectives and transformation goals.
- Drive successful implementation of D365 Finance, Supply Chain Management, Customer Engagement, Power Platform, and related Microsoft technologies.
- Manage program scope, budget, timeline, quality, risks, dependencies, and resource allocation.
- Ensure delivery excellence through adherence to Microsoft Success by Design methodology and Genpact delivery standards.
- Oversee multiple workstreams including business process design, solution architecture, integrations, data migration, testing, change management, and deployment.
Executive Stakeholder Management
- Serve as trusted advisor to C-level executives, Program Sponsors, Steering Committees, and Business Leadership teams.
- Lead executive governance meetings and strategic decision-making forums.
- Build strong relationships with Finance Directors, CIOs, CTOs, Operations Leaders, Procurement Heads, and Transformation Executives.
- Drive stakeholder alignment across business and technology functions.
- Effectively manage escalations, conflicting priorities, and strategic program decisions.
Client Engagement & Consulting Leadership
- Provide strategic guidance and thought leadership throughout the transformation journey.
- Partner with client leadership to define future-state operating models and business transformation objectives.
- Facilitate business workshops, solution reviews, design governance, and executive status reporting.
- Act as the face of Genpact at client locations and represent the organization in executive-level interactions.
- Maintain high customer satisfaction and support long-term account growth.
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Global Delivery Management
- Lead large cross-functional teams operating across onsite, offshore, and nearshore delivery centers.
- Coordinate delivery teams across UK, India, Europe, and other global locations.
- Establish effective collaboration frameworks between business and technology teams.
- Drive resource planning, utilization management, and delivery optimization.
- Mentor project managers, solution architects, functional consultants, and technical leads.
Program Governance & Risk Management
- Establish robust program governance structures, PMO controls, reporting cadence, and escalation frameworks.
- Drive RAID management (Risks, Assumptions, Issues, and Dependencies) across workstreams.
- Ensure compliance with contractual commitments and quality standards.
- Monitor program health through executive dashboards, KPIs, and milestone tracking.
- Identify and mitigate delivery, commercial, and organizational risks.
Financial & Commercial Oversight
- Manage program financials including forecasting, revenue tracking, budget control, and margin management.
- Support proposal development, solution reviews, and pursuit activities for new opportunities.
- Contribute to account expansion through identification of transformation opportunities.
- Ensure strong commercial governance and contractual compliance.
Qualifications
Required Experience
- 18+ years of experience in enterprise IT consulting, ERP programs, and digital transformation.
- Minimum 8+ years managing large-scale Microsoft Dynamics 365 implementation programs.
- Proven experience delivering complex global ERP transformation programs valued at multi-million pounds/dollars.
- Extensive experience working directly with executive-level stakeholders and steering committees.
- Strong experience managing geographically distributed teams across onsite-offshore delivery models.
- Experience leading multiple vendors and system integrators in complex enterprise environments.
- Demonstrated success managing end-to-end program delivery across the full project lifecycle.
Preferred Industry Experience
- Experience in one or more of the following sectors:
- Veterinary & Healthcare Services
- Retail & Consumer Products
- Life Sciences & Healthcare
- Professional Services
- Distribution & Logistics
- Food & Beverage
- Financial Services
Technical & Functional Knowledge
- Good understanding of:
- Microsoft Dynamics 365 Finance
- Dynamics 365 Supply Chain Management
- Dynamics 365 Customer Engagement
- Power Platform
- Data Migration Strategies
- Testing & Release Management
- Change Management & Adoption
- Business Process Transformation
- Microsoft Success by Design Framework
- Agile and Hybrid Delivery Methodologies
Leadership Competencies
-
Essential Skills
- Executive Presence and Communication
- Strategic Program Leadership
- Stakeholder & Relationship Management
- Global Delivery Management
- Commercial and Financial Acumen
- Negotiation & Conflict Resolution
- Decision-Making Under Pressure
- Risk and Issue Management
- Team Leadership and Coaching
- Cross-Cultural Collaboration
-
Preferred Certifications
- PMP or PgMP Certification
- PRINCE2 Practitioner
- Microsoft Dynamics 365 Certifications
- SAFe Agilist / Agile Certifications
- Prosci Change Management Certification (Preferred)
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Key Success Metrics
- Successful delivery of D365 transformation programs within agreed scope, budget, and timeline.
- Achievement of customer business outcomes and transformation objectives.
- Executive stakeholder satisfaction and governance effectiveness.
- Revenue, margin, and account growth targets achieved.
- Effective management of global onsite-offshore delivery teams.
- Reduction of program risks and project escalations.
- High customer referenceability and long-term client retention.
Qualifications
-
Education:
- Bachelors - Commerce
- Bachelors - Economics
- Bachelors - Finance
- Masters - Business Administration
- Masters - Business Analytics
-
Certifications:
- AWS Certified Solutions Architect - Professional - Amazon Web Services (AWS)Amazon Web Services (AWS)
-
Required Skills:
- Change Management
- Dynamics 365 F&O
- Microsoft Dynamics 365 Customer Relationship Management (CRM)
- Microsoft Dynamics 365 for Finance and Operations
- Microsoft Dynamics 365 for Supply Chain Management
- Microsoft Dynamics 365 Power Apps Portals
- Microsoft Dynamics 365 Supply Chain Management
- Microsoft Dynamics Customer Relationship Management (CRM)
- Release Testing
-
Language:
- English (Required)
- Language Proficiency - Proficient - C2
Additional Job Details
- Job Location: Not specified
- Job Type: Regular
- Remote Type: Hybrid
- Work Shift: Standard (United Kingdom)
Why Join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
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