World Wide Technology
Program Manager
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Job Summary
As either the accountable initiative owner or under the direction of a Strategic Program Manager depending on the size and complexity of the program, this position is responsible for overseeing the sub-projects and Project Managers assigned to a Program. As such, the Program Manager is accountable for ensuring all projects follow the PMO best practices and standards, communicate status and escalations to the client, regional leadership, and account teams, as needed. The Program Manager is the single point of contact for scope, status, escalations, and changes across sub-projects. Additionally, this position is responsible for meeting client business goals and the overall success of the program.
This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities, or working conditions of the job. The job description is subject to change with or without notice, and Management reserves the right to add, modify, or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Company and the employee occupying the position.
Job Responsibilities
Cost Management
- Effectively and proactively plan, create, and manage program-level budgets.
- Accountable for the accuracy of Empower cost and actuals based on the signed Statement of Work.
- Monitor, manage, and, if applicable, communicate all push, pull, split, etc., activity and how it impacts the overall program financials.
- Able to track project metrics, forecast future trends, and manage change.
- Support monthly P&L reporting with the account team and regional management.
- Accountable for Empower financial accuracy across all sub-projects.
Scope & Schedule Management
- Review and understand the scope of all projects under the program.
- Ensure SOW reviews are performed for each project under the program.
- Adequate understanding of the contract process, lead times, and responsibilities.
- Understand the implications of scope changes at the contract level, and impacts to the schedule and financials.
- Ensure that a full schedule is established, documented, and maintained weekly by the PM team for each project in the program.
- Provide a plan on a page for the program and establish weekly project status and roll-up program status reporting.
- Be able to communicate, at a leadership level, the state of the overall program performance based on schedule and scope performance.
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Communication Management
- Develop and execute an efficient internal and external strategy and plan for ensuring communication with all levels of management within the team.
- Define the criteria and processes for managing and communicating escalations.
- Ensure sub-project progress communication is aligned with the approach, timing, and tool with the audience level.
- Ensure sub-project Project Managers are working effectively with respective Regional Management, Engineering Management, PMO Management, and Account Team to build strong working relationships built on trust and open communications.
Risk Management
- Monitor and report on risks, issues, and situations that are impeding program progress.
- Take a proactive approach in addressing issues to avoid escalations.
- Responsible for ensuring all sub-project risks and issues are reported in Empower, managed to resolution or closed.
- Responsible for including risk and issue status and escalation in regular governance reviews.
Stakeholder Management
- Ensure that appropriate stakeholder analysis is done across projects and that all key stakeholder requirements are included in the program Communication Plan.
- Serve as the program trusted advisor.
- Regularly monitor stakeholder feedback and adjust the communication plan as needed.
- Demonstrates the highest level of customer care and delight.
- Responsible for determining and coordinating the sharing of resources among their constituent projects to the overall benefit of the program.
Leadership
- Responsible for the development of a program strategy and plan and translating that to the delivering team.
- Communicate effectively to key stakeholders with regards to the health and progress of the program.
- Represent WWT's interest in a professional and effective manner while still maintaining a trusted and respected relationship.
- Communicate and lead in a way that inspires and directs the team to a common goal.
- Motivate and set reasonable and clear roles, responsibilities, and objectives for the team to obtain the highest performance possible.
- Use a proactive approach to problem resolution and conflict, takes charge, and makes decisions when needed.
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Education
Education Level
| Education Details | Req | Pref | And/Or |
|---|---|---|---|
| Bachelor’s Degree in Arts/Sciences (BA/BS) | X | Related Field | |
| A combination of education, training, and experience may be considered in lieu of a degree. |
Experience
Work Experience
| Req | Pref | And/Or |
|---|---|---|
| A minimum of 5 years' progressive experience in a related field | X |
Licenses and Certifications
Licenses/Certifications
| Req | Pref | And/Or |
|---|---|---|
| Project Management Professional (PMP) certification through Project Management Institute (PMI) | X |
Knowledge, Skills, And Abilities
- Thoroughly understands the programmatic approach (including global) and possesses the ability to build program structure.
- Excellent understanding of financial processes with the ability to create pro forma, track project metrics, forecast future trends, and manage change.
- Excellent understanding of the contract process with the ability to manage contract modifications, control the impact to a program, and take the lead for negotiations on contract scope, cost, and schedule.
- Ability to work independently and aggressively track to project timelines.
- Strong communication skills (written, verbal, and presentation).
- Strong MS Office skills (Excel, PowerPoint, Outlook, etc.).
- Proficiency in working with project management software, i.e.: MS Project.
- Must have strong presentation and relationship-building skills.
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