Avance Consulting
Program Manager
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Job Title
A defining expectation of this role is to establish an AI-first approach to delivery and transformation. The successful candidate will challenge traditional ways of working and systematically identify where Generative AI, Agentic AI, intelligent automation, and AI-enabled engineering can improve business outcomes, accelerate delivery, reduce cost, and transform the way Whitbread operates.
This is a senior, highly visible client-facing leadership role, combining executive stakeholder management, transformation delivery, large-scale people leadership, AI-led innovation, operational governance, and commercial accountability.
Key Responsibilities
Client & Partnership Leadership
AI-First Transformation & Delivery
- Make AI the default lens through which technology delivery and business transformation opportunities are evaluated.
Transformation Delivery
Leadership of Many Professionals
Commercial & Operational Accountability
Innovation & Industry Leadership – AI led transformation in the hospitality business
Experience & Skills
Essential
- 10+ years' experience in IT services, technology consulting, digital transformation, or technology delivery.
- Proven experience leading large-scale client engagements or portfolios.
- Experience managing organizations of a number of technology professionals.
- Strong senior-level client relationship and stakeholder management experience.
- Proven track record delivering complex business and technology transformation programs.
- Strong commercial and financial management capabilities.
- Excellent executive communication, influencing, and presentation skills.
- Strong understanding of Generative AI, Agentic AI, and AI-enabled technology delivery.
- Demonstrable experience of applying AI to improve productivity, delivery, or business outcomes.
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Desirable
- Experience in hospitality, hotels, restaurants, travel, retail, or other consumer-facing industries.
- Understanding of hotel and restaurant technology ecosystems.
- Experience working with large, complex, multi-vendor transformation programs.
- Experience establishing AI-first delivery models or AI-enabled engineering organizations.
- Experience managing distributed/onshore-offshore delivery organizations.
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Leadership Profile
We are looking for a leader who:
- Thinks AI-first – instinctively looks for ways AI can fundamentally change how work is performed.
- Challenges the status quo – does not simply optimize existing processes but asks whether they should exist at all.
- Is commercially minded – understands how AI can simultaneously improve client outcomes and delivery economics.
- Is client-obsessed – builds genuine executive-level trust and understands the client's business.
- Is transformation-oriented – connects technology innovation to measurable business outcomes.
- Is technically credible – can engage senior technology leaders on AI, cloud, data, engineering, and modern architecture.
- Is an exceptional people leader – can inspire a 100+ person organization through significant changes in technology and ways of working.
- Is an AI evangelist and practitioner – understands both the potential and practical limitations of AI and can turn ideas into production outcomes.
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