HireArt
Program Manager, City & Customer Launches (Europe)
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Program Manager, City & Customer Launches (Europe)
Expected compensation: 71.01 USD Per Hour
HireArt is helping an on-demand, autonomous ride-hailing company find a Program Manager, City & Customer Launches (Europe) to support the coordination and execution of city launches and customer milestone programs across Europe.
In this role, you'll own the trackers, operating cadences, documentation, and follow-through that keep complex cross-functional programs organized and moving forward. You'll enable technical program managers to focus on the most complex challenges while ensuring status updates, action items, risks, and readiness gaps are effectively tracked and addressed. You'll also serve as an on-the-ground representative in Europe, supporting discussions and next steps related to vehicle homologation and bringing vehicles into the region for mapping and mileage accumulation.
The ideal candidate has extensive program or project management experience supporting complex, cross-functional launches or operational programs. You're highly organized, proactive, and comfortable coordinating across technical and non-technical teams while maintaining clear visibility into program status, risks, dependencies, and next steps.
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Work Location and Travel
The worksite location will be within the UK. Travel throughout Europe and to the U.S. will be required as needed.
Responsibilities
As a Program Manager, City & Customer Launches (Europe), you'll:
- Own program documentation and playbooks, maintaining master and readiness trackers across active city launches and customer milestone programs to ensure status, owners, and dates remain current.
- Manage the logistics and follow-through for recurring working groups and cross-functional status meetings, including agendas, notes, action items, and close-out.
- Drive open action items and risks to resolution across Engineering, Operations, Policy, and Legal, proactively escalating issues before they become blockers.
- Build and maintain status decks, dashboards, and other reporting materials that provide teams and leadership with clear visibility into overall program health.
- Support new city activations and customer-facing capability rollouts through day-to-day cross-functional coordination, including European homologation, mapping, and mileage accumulation activities.
- Travel throughout Europe and to the U.S. as needed to support city launches, vehicle activities, customer milestones, and other program needs.
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Requirements
- A bachelor's degree or equivalent experience
- 10+ years of program or project management experience, ideally supporting multi-team launches or operational programs
- Strong organizational skills, with the ability to manage trackers, action items, meeting cadences, and multiple concurrent workstreams
- Excellent written and verbal communication skills, with the ability to clearly synthesize program status for working teams and leadership
- Proficiency with project tracking tools such as Jira, Smartsheet, Google Sheets, or similar
- Ability to work onsite at a UK-based worksite and travel throughout Europe and to the U.S. as needed
Bonus Qualifications
- Experience in ride-hailing, mobility, autonomous vehicles, automotive OEMs, or another regulated or operational launch environment
- Experience with cross-functional governance and reporting processes, such as design reviews and quality gates
- Experience supporting new market or city launch programs
- Familiarity with Jira Structure boards or Confluence for cross-program tracking
Commitment
This is a full-time, 6-month contract position staffed via HireArt. It will be remote and available to candidates based in the U.K.
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