Russell Tobin
Program Manager
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Program Manager – Premium Support & Experience
📍 UK – Remote (UK based only)
📅 12-month contract
🕐 UK hours + occasional US hours flexibility
We’re looking for an experienced Program Manager to join a global technology organisation’s Premium Support & Experience Operations team.
You’ll manage cross-functional programs, solve operational and tooling issues, improve support processes, and help drive AI and automation initiatives across operations.
Key Responsibilities
- Manage complex programs end-to-end, from planning through delivery.
- Work with Operations, Product, and Engineering to resolve issues and unblock teams.
- Identify process improvements and opportunities for AI/automation.
- Manage multiple projects and competing priorities in a fast-paced environment.
- Track KPIs, risks, and progress and provide stakeholder updates.
- Support high-profile/premium customers and time-sensitive operational activities.
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Requirements
- 3+ years’ experience in Program/Project Management, Operations, or Customer Support.
- Proven experience managing complex, cross-functional programs independently.
- Strong operational problem-solving and stakeholder management skills.
- Experience working in a fast-paced, ambiguous environment.
- Understanding of AI technologies/tools and their application in operations.
- Strong analytical and communication skills.
- Bachelor’s degree or equivalent.
- Flexibility to occasionally work US hours.
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Desirable
- Experience with premium/enterprise customers.
- Experience in crisis-response environments.
- Experience in AI/automation deployment.
- Experience with agile methodologies.
- Experience in the technology sector.
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