Amazon
Program Manager, External Supply Chain WWOS
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This position is ideally based in London (LHR140 offices) but can also be considered in any other major corporate HUB in EMEA (Barcelona, Berlin, Luxembourg, Madrid, Milan)
We are looking for a Program Manager to own external supply chain loss prevention in Europe across Amazon Freight, Ship with Amazon (SWA), and WePay inbound shippers. This role is based in the UK and requires someone who can build relationships on the ground with EU Field Loss Prevention, Investigations, Ship with Amazon Operations, and Surface Transport teams. You will own the full portfolio of security solutions for EU external supply chain from smart lock pilots and seal programs to tool integrations and enterprise shipper launches. You will operate with significant autonomy while aligning to a global framework.
Key job responsibilities
- Own our EU loss prevention strategy, solutions, and execution
- Drive Ship with Amazon EU tool parity with Amazon Fulfillment Network: Shrink Theft Identification Platform, Unified network investigations tool ecosystem,...
- Develop and execute theft mitigation plans based on data and trends
- Manage WePay inbound shipper security: New shipper onboarding, compliance enforcement, carrier vetting, seal management, and security audits
- Partner with the High Value Shipper Security Strategist on EU enterprise shipper launches
- Own the EU Ship with Amazon claims dashboard and weekly dive-deep report
- Coordinate cross-border law enforcement engagement and investigation support
- Build and maintain relationships with various teams and EU partners
- Contribute to MBRs and QBRs with EU-specific metrics and insights
A day in the life
Your morning starts with the Ship with Amazon EU claims dashboard, flagging new loss spikes to the dive-deep report. Mid-morning you're on a call with EU Field Loss Prevention aligning on an Italy theft cluster, then reviewing lock pilot data from the UK lane. After lunch you're drafting the TAPA L2 compliance audit for a WePay inbound shipper, followed by a working session with the Ship with Amazon EU Ops team on making supervised unload a standard. You close the day syncing with the team in America debriefing and best practice sharing across borders.
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About the team
The External Supply Chain team protects Amazon's freight and parcel movements across Amazon Freight, Ship with Amazon, and WePay inbound shippers globally. These businesses serve a range of models (business to business, business to customer, and customer to customer) where volume moves through third-party carriers, shipper warehouses, terminals, and Amazon's own network with limited visibility. The team designs, pilots, and scales solutions (seals, supervised handoffs, IoT tracking, tiered shipper security frameworks) that close visibility and chain-of-custody gaps where Amazon has historically had the fewest controls. Success is measured in loss dollars reduced, claims prevented, Network Standards established, and shipper trust earned as a competitive differentiator.
Basic Qualifications:
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience defining program requirements and using data and metrics to determine improvements
- Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units
- Experience in security services, asset protection, loss prevention, risk management, inventory management, investigations, supply chain, auditing, compliance, or similar
- Relevant degree or degree equivalent in a security-related, business, or program management field
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Preferred Qualifications:
- Experience leading process improvements
- Experience working with or evaluating AI systems
- Experience in risk management and internal audit including: performing risk assessments and audits, designing controls, managing enterprise control frameworks, and prioritizing risk
- Project Management Professional (PMP) or equivalent certification
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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