HeadFirst B.V.
Program Manager – Global Workforce Solutions
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Program Manager – Global Workforce Solutions
Location: Hoofddorp / UK / US / Remote
Shape and implement global workforce solutions, establish scalable standards and drive international transformation.
Are you an experienced Program Manager with deep, hands-on expertise in Recruitment MSP, contingent workforce and workforce solutions? Do you understand how MSP models, supplier ecosystems, workforce technology and service delivery models work in practice — and can you use that expertise to shape a global approach?
We are looking for someone who can challenge our current approach with credible market insight, identify what good looks like, and translate that expertise into a scalable global model.
About the Role
As Program Manager – Global Workforce Solutions, you will help define and implement the global standard for our workforce solution portfolio. Working closely with CBO (Central Business Office) portfolio and service owners, subject matter experts and regional teams, you will turn strategy, market expertise and best practices into scalable operating models, standards and implementation programs.
Your role sits at the intersection of MSP/workforce-solutions expertise and global program management. Rather than owning live MSP operations, you will use your experience and external perspective to help shape how our workforce solutions should work globally, challenge existing ways of working where appropriate, and programme-manage the implementation of the resulting standards and solutions across regions.
Your Impact
- Lead complex, cross-regional strategic initiatives within the global workforce solutions portfolio.
- Bring together your understanding of the Recruitment MSP and contingent workforce landscape with strong program management and transformation capabilities.
- Work closely with CBO portfolio and service owners, SMEs and regional teams to define what good looks like globally and translate this into scalable standards, operating models and ways of working.
- Bring external market knowledge and practical MSP experience to challenge existing approaches, identify best practices and opportunities for improvement, and turn these into practical solutions that can be implemented across different markets.
- Understand the end-to-end MSP operating model: from demand management and requisition processes through supplier engagement, candidate delivery, VMS processes, performance management, compliance and reporting.
- Translate strategic objectives into structured implementation plans and programme-manage their delivery across regions.
- Provide governance, structure and visibility across multiple initiatives, managing risks, dependencies and escalations while ensuring delivery against agreed outcomes, KPIs and timelines.
- Help ensure that global standards are effectively adopted across different markets — creating consistency where it adds value while allowing for the local operational, contractual and regulatory differences inherent in international workforce solutions.
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What You Will Do
- Programme-manage strategic global MSP and workforce-solution initiatives from strategy and design through implementation and adoption.
- Translate workforce and MSP strategy into structured implementation programs.
- Work with CBO portfolio and service owners, SMEs and regional teams to develop and improve MSP operating models, processes and governance structures.
- Bring external market knowledge and MSP expertise to challenge existing ways of working and identify opportunities for improvement.
- Define and drive global standards while ensuring solutions can be effectively adapted and adopted within local markets.
- Drive stakeholder alignment across portfolio and service owners, regional teams, technology, suppliers, clients and other relevant stakeholders.
- Establish and manage KPIs, SLAs, governance, reporting and performance-management frameworks.
- Analyse MSP and workforce performance data to identify improvement opportunities and support decision-making.
- Partner with regional teams to implement and embed new MSP processes, workforce solutions and operating models.
- Support the implementation and optimisation of VMS and related workforce technology.
- Manage risks, dependencies, resistance and escalations across international initiatives.
- Support the optimisation of supplier ecosystems, service delivery and workforce partnerships.
- Build strong relationships with senior stakeholders across multiple countries and business functions.
- Identify opportunities to improve service delivery, candidate supply, compliance, efficiency and commercial value.
- Ensure new processes, standards and solutions are effectively adopted and embedded within the organisation.
What You Bring
We are looking for someone who can genuinely say:
“I am an MSP/workforce-solutions expert, and I know how to programme-manage complex global transformation.”
Your experience may come from an MSP/workforce-solutions provider, a client-side contingent workforce environment, workforce consulting, or a VMS/workforce-technology organisation.
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You bring:
- 8+ years of experience in program, project or workforce-solutions management, including substantial hands-on experience within MSP, contingent workforce or related workforce-solutions environments.
- Deep practical knowledge of the end-to-end Recruitment MSP operating model, including areas such as supplier ecosystems, VMS, demand and requisition processes, performance management, KPIs/SLAs, compliance and reporting.
- Proven experience translating workforce-solutions expertise into operating models, standards, processes or transformation initiatives.
- Proven experience driving operational change, transformation and implementation initiatives within complex organisations.
- Experience working with workforce technology and service-delivery models, ideally including VMS, ATS or related workforce platforms.
- Experience operating across multiple countries and navigating the operational, contractual and compliance considerations of international workforce programs.
- Excellent stakeholder-management skills, including the ability to influence senior stakeholders and navigate complex or competing interests.
- The ability to bring structure to complex environments and drive alignment across countries, functions and business units.
- Experience with program governance, KPI management, risk management, reporting and performance monitoring.
- Strong operational and commercial awareness, including performance management, supplier ecosystems, cost optimisation and contractual considerations.
- Experience working with suppliers, service providers or workforce partners and understanding how to optimise supplier ecosystems and service delivery.
- Strong organisational, analytical and problem-solving capabilities.
- Excellent command of English.
- Agile or SAFe certification is a plus, but not required.
Compensation
We offer a gross monthly salary between €5,000 and €6,800, depending on your level of seniority, relevant experience and overall match with the requirements of the role.
In addition to your base salary, you are eligible for a target bonus of up to 15% of your annual gross salary. The bonus is partly based on company performance and partly on individual performance.
Additional employment conditions and benefits may vary depending on the region in which you are based.
Brand: HeadFirst Group
Mobility budget or Lease car: No
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