People

• Liaise with Talent Acquisition (TA) team to refine and finalize candidate search criteria and collaborate regularly during recruitment process, providing feedback where appropriate
• Develop and maintain excellent relationships with relevant key stakeholders in the client organization and communicate clearly and frequently with the Director, Medical
• Be the ‘voice of the field-based teams’ within Amplity, to ensure resources are aligned to the support their needs
• Conduct second-stage interviews, coordinate client ‘Meet and Greet’ calls or meetings
• Work in collaboration with Project Managers to plan and implement assessment centers, ensuring full attendance and make final candidate selections
• Work in collaboration with HR and project management to facilitate induction and onboarding for new starters in collaboration with relevant departments
• Ensure relevant objectives and plans are in place to successfully manage end of probation discussions
• Translate programme/project requirements into operational task and Key Performance Indicators (KPIs) for successful execution of contracted deliverables
• Set expectations with team around performance, providing clear goals and direction and managing/removing any barriers to success, clarify appropriate communication routes
• Manage any employee relations and contractual issues or concerns related to employee terms and conditions in conjunction with People (HR) Team
• Coach team to plan, conduct and follow-up on outstanding scientific exchange with external experts and Thought Leaders
• Use a coaching approach to enable team to grow and develop:
  • Know strength/grow strength
  • Observe and listen
  • Ask insightful questions
• Capture outputs to ensure there is a clear action plan to enhance performance
• Identify training needs and facilitate interventions utilizing Amplity’s LMS to meet these needs e.g. coaching sessions, workshops, remote learning and working with Client lead to understand costs and budget implications
• Ensure team members are equipped with appropriate IT software/hardware, understand how to use it and have access to support services e.g. helpdesk
• Motivate, retain and develop team to progress towards an aligned vision and goal

Processes

• Liaise with People (HR) Team to raise employment contracts and necessary onboarding documentation
• Approve absence requests in accordance with company guidelines
• Manage all employees in accordance with Company policies and country standards e.g. absence, disciplinary, performance etc.
• Monitor individual and team performance against KPIs, collate insights and prepare client reports that add genuine value to client’s therapy area strategy
• Respond to queries and questions related to client projects in a timely and supportive way
• Share relevant Amplity and Client procedures and processes to ensure team operate within a compliant framework and in accordance with legal requirements
• Conduct regular field-visits and undertake regular 1:1s (face-to-face or remote, depending on geography)
• Work closely with wider team and business to ensure key information and feedback is shared to improve future proposals and client offerings
• Plan and create necessary processes to capture feedback and “next steps” for end of projects ensuring full collaboration with all departments
• Work with TA to develop process for exploring all opportunities for redeployment of employees to relevant projects
• Work in conjunction with People (HR) Team to process any leavers
• Work with Account Director to capture any feedback related to projects to inform future proposals
• Create and produce timely reports as required by leadership
• Through keeping up to date with the industry drive new ways of working and process improvements in line with industry news and trends
• Develop and implement appropriate processes to ensure operational effectiveness of team
• Share insights and business opportunities with Business Development team for follow up
• Maintain the required technical and scientific expertise including competitive landscape and pipelines
• Maintain up to date and relevant knowledge of therapy area, clinical papers, patient treatment pathways and client products and support team with training in this area
• Comprehend and communicate complex technical and scientific information and terminology
• Establish and maintain relationships with national and international Key Stakeholders to drive client’s medical strategy
• Role model excellence in scientific exchange
• Accompany and support team at national and international congresses if required
• Understand aspects of healthcare environment that may influence client’s medical strategy and provide input and insight to help drive success

Financials

• Always negotiate offers in line with budget prepared and where these exceed outlined budget, liaise with Finance and client to gain approval
• Ensure self and team operate within any financial budgets allocated
• Approve all travel and expenses incurred by team in accordance with company policies and within agreed timelines
• Provide input into any financial planning and control procedures as required
• Ensure team has access to and understand how to use financial systems
• Always operate in a cost-efficient manner
• Assist with any forecasting and financial data that Business Acquisition or Finance may have
• Demonstrate ROI with all activity where possible
• Assist as needed with wide team on ad-hoc duties as required and as appropriate to the role

Essential Skills, Knowledge, and Experience

• Educated to degree level or equivalent – scientific field highly desirable
• PhD or MD equivalent highly desirable
• 3-5 years prior experience in pharmaceutical or healthcare