How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Programme Manager – CRM Transformation
6 month initial contract (likely to extend) | 2 days per week in London | Outside IR35
An exciting opportunity has arisen for an experienced Programme Manager to drive a strategic CRM Transformation Programme within a leading global law firm.
You'll lead the programme from pilot execution through to strategic recommendation, shaping the future CRM strategy by evaluating current capabilities, gathering business requirements and defining a roadmap for implementation.
Key Responsibilities
- Lead the end-to-end CRM transformation programme.
- Establish programme governance, reporting and stakeholder engagement.
- Oversee a CRM/contact management pilot and evaluate business outcomes.
- Lead enterprise-wide requirements gathering and prioritisation.
- Manage gap analysis and assess CRM platforms, including Salesforce, Intapp and other solutions.
- Develop the future-state CRM operating model, business case and implementation roadmap.
- Present recommendations to senior leadership and support the transition into delivery.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About You
You'll bring:
- Proven experience leading large-scale business or technology transformation programmes.
- Strong CRM transformation or enterprise application delivery experience.
- Excellent stakeholder management skills, with the ability to influence senior executives.
- Experience delivering governance, business cases and strategic roadmaps.
- A collaborative leadership style with the ability to work across business and technology teams.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable
- Experience within professional services or legal environments.
- Knowledge of CRM platforms such as Salesforce, Intapp or similar enterprise solutions.
- Experience working alongside Business Analysis and Change Management functions.
This is an opportunity to lead a high-profile strategic programme that will shape the organisation's future client relationship and CRM capabilities while working with senior stakeholders across the business.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location