Russell Tobin
PROGRAM MANAGER – RETAIL OPERATIONS
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PROGRAM MANAGER – RETAIL OPERATIONS
Location: London – Hybrid | 3 days onsite / 2 days remote
Salary: £310 per day PAYE
Duration: 6-month contract
We’re looking for an experienced Program Manager to join a global retail organisation and lead strategic programmes focused on product ownership, operational efficiency, and customer experience.
You’ll work closely with global retail support teams, senior field leadership, and cross-functional stakeholders to design and deliver programmes that support business priorities and improve the overall employee and customer experience.
Key Responsibilities:
- Lead and deliver complex programmes and strategic initiatives across retail operations.
- Drive improvements in product ownership, processes, efficiency, and customer experience.
- Manage projects from planning through to successful implementation.
- Work collaboratively with global, cross-functional teams and senior stakeholders.
- Identify risks, roadblocks, and potential business impacts, taking action to resolve issues quickly.
- Build strong relationships with retail and field leadership and communicate key initiatives effectively.
- Gather stakeholder feedback and use insights to improve programmes and processes.
- Manage multiple projects and priorities across different time zones.
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Key Requirements:
- 5+ years of Project/Program Management experience.
- Previous experience in retail store operations, regional/national retail management, or field leadership.
- Strong understanding of project lifecycles, project management tools, and delivery methodologies.
- Proven stakeholder and change management experience.
- Strong analytical, problem-solving, and decision-making skills.
- Ability to manage ambiguity and multiple complex projects simultaneously.
- Excellent written and verbal communication skills.
- Strong relationship-building and influencing skills, including experience working with senior stakeholders.
- Highly organised, proactive, and detail-oriented.
- Comfortable working within global, cross-functional teams and across multiple time zones.
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If you have strong retail programme/project management experience and are interested in a London-based hybrid contract, please get in touch with your CV.
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