eTeam
Program Manager
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Job Title: Program Manager (Retail)
Location: London, SW11 8BZ (Hybrid – 3 days per week onsite)
Duration: 6 months contract initially
Max. Budget: £250 - £300 per day on PAYE (Equivalent to 70k - £80k per annum + 35 paid holidays (including public holidays) + pension)
Summary:
We are looking for an individual who is passionate about driving strong business results through effective customer and employee engagement strategies. You will work with Global Retail Support partners to design and launch programs that support Client’s Retail priorities and initiatives. This role relies on collaboration, strategic thinking, an ability to design and execute programs that enhance the in-store shopping experience, through the filters of Team, Customer and Client.
You will be able to work successfully independently and as part of a larger, global cross-functional team. You possess exceptional analytical, problem solving, and communication skills, and are able to effectively interact and influence all levels within the organisation.
Description:
As a Program Manager within the Ownership Operations Team you are responsible for identifying, creating, leading, and implementing effective programs that solve highly complex, often technical problems related to product ownership within Client’s Retail Stores.
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- Create and implement strategic initiatives that align with client’s retail priorities to deliver results through creating owners, maximising efficiencies, and improving processes.
- Execute on key strategies with a specific focus on driving product ownership and class leading customer experiences.
- Initiate, drive, and deliver effective projects within a global cross-functional team.
- Identify roadblocks and potential impacts before they emerge; escalate issues through the appropriate channels to gain resolution quickly.
- Develop and maintain key partnership with senior field leadership including sharing key projects and initiatives by traveling to markets, hosting forums, conducting calls, and creating a feedback and communication channel.
Key Qualifications:
- Excellent project management and organisation skills with deep understanding of project management tools and project lifecycles.
- Dedication to the delivery of consistent and unparalleled customer experience both internal and external.
- Strong analytical skills and demonstrated problem solving skills. Proven ability to identify trends, develop strategies, and implement solutions.
- Demonstrated understanding of Change and Stakeholder Management, and can effectively balance stakeholders at both strategic and tactical levels.
- Manages ambiguity and is proficient at managing multiple projects concurrently.
- Self-starter who possesses exceptional time management skills and has great attention to detail.
- Cultivates innovation and can quickly articulate solutions in a way that gains consensus and builds partnership.
- Ability to develop relationships quickly, is a well-respected and trusted partner, and performs well in a team environment.
- Excellent written and verbal communication skills.
- Flexibility to work across multiple time zones.
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Education & Experience:
- Previous Retail Store Operations, Regional or National Retail Management or Field Leadership experience.
- A minimum 5 years of project management experience.
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