Russell Tobin
Program Manager
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Program Manager – Premium Support & Experience
UK | Remote | 12-Month Contract
We are hiring an experienced Program Manager for a 12-month contract with a leading global technology platform, supporting its Premium Support & Experience Operations function.
This is an ideal opportunity for someone who combines program management, operational problem-solving, stakeholder management and process improvement and is comfortable working in a fast-paced, highly ambiguous environment.
What you'll do
- Own complex cross-functional programs from planning through delivery.
- Coordinate stakeholders across Operations, Product and Engineering.
- Identify and resolve operational, workflow and tooling issues.
- Manage multiple projects, priorities, risks and dependencies.
- Use data and KPIs to drive decisions and measure program success.
- Identify opportunities for AI, automation and process improvement.
- Support initiatives focused on moving operations towards an AI-first model.
- Communicate program progress, risks and opportunities to stakeholders.
- Influence teams and drive outcomes without direct authority.
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What we're looking for
- 3+ years' experience in Program Management, Project Management, Operations, Customer Support or a related area.
- Proven experience owning cross-functional programs end-to-end.
- Strong operational problem-solving and process improvement experience.
- Experience working in fast-moving environments with changing priorities.
- Strong stakeholder management and communication skills.
- Experience working with data, KPIs and insights.
- Practical exposure to AI tools, automation or AI-enabled process improvement.
- Ability to work independently and bring structure to ambiguity.
- Flexibility to occasionally support US working hours when required.
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Nice to have
- Experience with high-risk or crisis-response environments, premium/enterprise customers, AI or automation deployment in operations, Agile methodologies and project management tools would be advantageous.
Location: UK – Remote
Contract: 12 Months
Start: November 2026
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