World Wide Technology
Program Manager
London
Posted about 18 hours ago
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Job Responsibilities
Cost Management
- Effectively and proactively plan, create, and manage program-level budgets.
- Accountable for accuracy of Empower cost and actuals based on the signed Statement of Work.
- Monitor, manage, and, if applicable, communicate all push, pull, split, etc., activity and how it impacts the overall program financials.
- Able to track project metrics, forecast future trends, and manage change.
- Support monthly P&L reporting with the account team and regional management.
- Accountable for Empower financial accuracy across all sub-projects.
Scope & Schedule Management
- Review and understand the scope of all projects under the program.
- Ensure SOW reviews are performed for each project under the program.
- Adequate understanding of the contract process, lead times, and responsibilities.
- Understand the implications of scope changes at the contract level, and impacts to the schedule and financials.
- Ensure that a full schedule is established, documented, and maintained weekly by the PM team for each project in the program.
- Provide a plan on a page for the program and establish weekly project status and roll up program status reporting.
- Be able to communicate, at a leadership level, the state of the overall program performance based on schedule and scope performance.
Communication Management
- Develop and execute an efficient internal and external strategy and plan for ensuring communication with all levels of management within the team.
- Define the criteria and processes for managing and communicating escalations.
- Ensure sub-project progress communication is aligned to approach, timing, and tool with the audience level.
- Ensure sub-project Project Managers are working effectively with respective Regional Management, Engineering Management, PMO Management, and Account Team to build strong working relationships built on trust and open communications.
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Risk Management
- Monitor and report on risks, issues, and situations that are impeding program progress.
- Take a proactive approach in addressing issues to avoid escalations.
- Responsible for ensuring all sub-project risks and issues are reported in Empower, managed to resolution, or closed.
- Responsible for including risk and issue status and escalation in regular governance reviews.
Stakeholder Management
- Ensure that appropriate stakeholder analysis is done across projects and that all key stakeholder requirements are included in the program Communication Plan.
- Serve as program trusted advisor.
- Regularly monitor stakeholder feedback and adjust communication plan as needed.
- Demonstrates the highest-level of customer care and delight.
- Responsible for determining and coordinating the sharing of resources among their constituent projects to the overall benefit of the program.
Leadership
- Responsible for development of a program strategy and plan and translate that to the delivering team.
- Communicate effectively to key stakeholders with regards to the health and progress of the program.
- Represent WWT's interest in a professional and effective manner - while still maintaining a trusted and respected relationship.
- Communicate and lead in a way that Inspires and directs the team to a common goal.
- Motivate and set reasonable and clear roles, responsibilities, and objectives for the team to obtain the highest performance possible.
- Use a proactive approach to problem resolution and conflict, takes charge and makes decisions when needed.
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Education
Education Level
| Education Details | Req | Pref | And/Or |
|---|---|---|---|
| Bachelor’s Degree in Arts/Sciences (BA/BS) | X | ||
| Related Field | X | ||
| A combination of education, training, and experience may be considered in lieu of a degree. |
Experience
Work Experience
| Req | Pref |
|---|---|
| A minimum of 5 years' progressive experience in a related field | X |
Licenses and Certifications
| Licenses/Certifications | Req | Pref | And/Or |
|---|---|---|---|
| Project Management Professional (PMP) certification through Project Management Institute (PMI) | X |
Knowledge, Skills, And Abilities
- Thoroughly understands the programmatic approach (including global) and possesses the ability to build program structure.
- Excellent understanding of financial processes with the ability to create pro forma, track project metrics, forecast future trends, and manage change.
- Excellent understanding of the contract process with the ability to manage contract modifications, control the impact to a program, and take the lead for negotiations on contract scope, cost, and schedule.
- Ability to work independently and aggressively track to project timelines.
- Strong communication skills (written, verbal, and presentation).
- Strong MS Office skills (Excel, PowerPoint, Outlook, etc.).
- Proficiency in working with project management software, i.e.: MS Project.
- Must have strong presentation and relationship-building skills.
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Skills
Cost Management
Budget Planning
Scope Management
Schedule Management
Communication Management
Risk Management
Stakeholder Management
Leadership
Financial Forecasting
Contract Negotiation
MS Project
MS Office
P&L Reporting
Project Metrics Tracking
Relationship Building
Program Strategy
Location