Incube Consulting Ltd
Program Support Officer
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Programme Support Officer
Role summary:
As Programme Support Officer, you will be part of the Central Programme Office, reporting to the Programme Delivery Manager. You will work across the Programme to support effective RAID management and integrated scheduling, helping ensure risks, issues, assumptions, dependencies, milestones and delivery interdependencies are captured, tracked, escalated and reported clearly.
You will use tools such as JIRA and Microsoft Project (MSP) to manage RAID logs and schedules, and collaborate with programme teams, delivery partners, and senior stakeholders to maintain a clear and accurate view of delivery progress and risks.
Role Responsibilities
Programme coordination and prioritisation
Support the Programme Delivery Manager and wider Central Programme Office to coordinate programme activity, track priorities and maintain oversight of key work packages.
- Manage action trackers, follow up outstanding actions and report exceptions where delivery activity is off track or requires escalation.
RAID and dependency management
Support the maintenance of the central RAID log for the CSM Programme, ensuring risks, issues, assumptions and dependencies are accurately recorded, assessed and updated.
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- Work with project teams and delivery partners to identify, validate and escalate RAID items, ensuring appropriate owners, mitigations and resolution plans are in place.
Planning and scheduling
Support the maintenance of integrated programme schedules, milestones and delivery roadmaps using tools such as Microsoft Project.
- Help identify cross-project dependencies, planning risks and delivery impacts, ensuring these are clearly captured and reported.
Governance and reporting
Prepare programme-level outputs for governance forums, including updates on RAID, planning, milestones, delivery challenges, dependencies and decisions.
- Produce clear presentations, reports and briefings that enable senior stakeholders to understand progress, risks and areas requiring decision or intervention.
Stakeholder, workshop and partner engagement
Coordinate PMO activity across programme teams, project PMOs, system integration teams and transformation delivery partners.
- Support workshops and meetings by preparing agendas, coordinating inputs, capturing records of actions and decisions, and following up agreed actions.
Tools, insight and continuous improvement
Use tools such as JIRA, Microsoft Project and Power BI to support accurate tracking, reporting and programme-level insight.
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- Support continuous improvement of RAID, scheduling and reporting processes so they are consistently applied across the programme.
Person specification
Essential Skills and Requirements
- Experience supporting RAID management and scheduling within a project, programme or portfolio environment
- Ability to produce quality presentations and professional word documents and manage coherent programme artefacts
- Proficiency in JIRA, MSP, and Microsoft Office tools
- Excellent organisational and prioritisation skills, with the ability to manage multiple activities and deadlines.
- Strong analytical and communication skills, with the ability to present RAID and scheduling information clearly and effectively.
- Ability to work independently and collaboratively in a fast-paced and dynamic environment.
Desirable Qualifications and Experience
- Hold a current Project Management Qualification such as: APM Project Management, PRINCE2 Practitioner, Managing Successful Programmes (MSP) Practitioner or PMI Project Management Professional
- Experience supporting RAID and scheduling functions in large programmes or complex delivery environments.
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