Programme Administrator

Role Responsibilities

• Process, record, and validate the registration and invoicing of learners upon successful registration on programmes and events.
• Process, record, monitor, and validate the claims and SFC funding from SSG on funded programmes.
• Support the administrative tasks and coordinate the career advisory and employment facilitation process with the coaches, potential employers, platforms, and partners for our learners. This shall include:
  • Coaching session assignments
  • Generation of reports from Career Sense
  • Organisation and running of career events and workshops
  • Conducting surveys with learners post-delivery
  • Liaison with partners and other stakeholders
• Assist in the planning, oversee the coordination and monitoring of logistics, resources, during training delivery for the fulfilment of the programme, project and service objectives (customer satisfaction and process quality). These may apply for both funded and non-funded programmes.
• Communicate and liaise with customers, work with faculty, vendors (e.g., caterers), internal stakeholders (e.g., facilities), and partners where needed, during training delivery for the resolution of operational and service matters with the aim of optimizing learning experience.
• Support other post-delivery and ad hoc administrative processes, as needed, and provide administrative support to fulfill the contract and, as needed, to our customers (learners and/or clients), faculty, partners, and internal stakeholders. This may include, among others, filing, data-entry, the collation of evaluation reports and assessment records for funded programmes and/or invoicing.
• Attend all mandatory training as required as per company policies and for any on-the-job training in preparation for and fulfillment of the role.
• Attend departmental and team meetings as required.
• Fulfill any other ad hoc duties as assigned by the supervisor.