Bournemouth University
Programme Administrator
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About The Role
We are looking for a proactive and organised Programme Administrator to join our Programme Operations team on a permanent basis. This is an excellent opportunity to contribute to the smooth running of academic programmes and support the delivery of a high-quality experience for our students.
Our Programme Operations team provides an integrated, responsive service to support the effective delivery of courses across the University. You will work closely with academic colleagues, professional services teams and sometimes students, providing administrative support to a range of course-related processes and queries.
What You’ll Be Doing
In this varied and fast-paced role, you will:
- Provide day-to-day administrative support for academic programmes
- Act as a point of contact for students, responding to enquiries via email, telephone, online platforms and in person
- Liaise with academic staff, professional service teams, partner organisations and others
- Contribute to service improvement by identifying more effective ways of working
- Help deliver University-wide events such as enrolment and graduation
Why join us?
- Be part of a supportive, professional team dedicated to student success
- Gain valuable experience within a complex and rewarding higher education environment
- Contribute to an inclusive, values-driven organisation that celebrates diversity and sustainability
This position does not meet the eligibility requirements for sponsorship under the Skilled Worker Route within the UK Visa and Immigration service’s Points Based System. Therefore, BU will not be able to sponsor individuals who require permission to work to carry out this position. For more information, please visit https://www.gov.uk/skilled-worker-visa/your-job.
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If you're passionate about delivering high quality customer focused administration in an education environment then we'd love to hear from you. If you would like an informal conversation about the role before applying please contact Emma Jackson, Programme Operations Manager – ejackson@bournemouth.ac.uk
This role is full-time (37 hours per week). Flexibility will be required during peak periods.
About The Department
Our Academic Services department is made up of experts in student records, course administration, academic quality, and library and learning services. Academic Services creates an enabling academic environment, which shares expertise, builds capabilities and inspires stakeholders through sector leading, user centred processes and outstanding service delivery.
About Us
Bournemouth University’s vision is worldwide recognition as a leading university for inspiring learning, advancing knowledge and enriching society through the fusion of education, research and practice. Our highly skilled and creative workforce is comprised of individuals drawn from a broad cross section of the globe, who reflect a variety of backgrounds, talents, perspectives and experiences that help to build our global learning community.
BU values and is committed to an inclusive working environment. We seek a diverse community through attracting, developing and retaining staff from different backgrounds to contribute to inspirational learning, advancing knowledge and enriching society. To support and enable our staff to achieve a balance between work and their personal lives, we will also consider proposals for flexible working or job share arrangements.
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More than just a job! Working for BU provides you with access to a fantastic range of benefits.
Core Package
- PAY– a competitive salary with opportunities for pay progression
- PENSION– a valuable defined benefit pension with generous employer contributions
- HOLIDAY – Annual leave entitlement of 30 days plus bank holidays and winter closure (pro rata if part time)
- WORK LIFE BALANCE – flexible working arrangements including opportunities for hybrid working and flexitime (role dependant)
You will also have access to a wide range of voluntary benefits:
Health & Wellbeing: Employee assistance programme, dental care scheme, health cash plan
Financial & Discounts: Discounts including a reduction of fees for family members who study at BU
Travel: Cycle to work scheme, secure bike stores, showers and lockers, free bus travel between campuses, discounted bus travel
Sports & Activities: Sport BU has a wide range of activities which staff can access
Family: Enhanced maternity, paternity and adoption leave, on-site nursery with discounts for BU staff
Modern, vibrant campus locations: Bright and flexible work and meeting spaces, with on-site food outlets and coffee shops
A job description for this position is available at the top of this page. If you require this in a different format, please contact us at hrvacancies@bournemouth.ac.uk.
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