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Oxford University Hospitals NHS Foundation Trust

Programme Administrator

Oxford
Posted about 17 hours ago
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Are you organised, compassionate, and enjoy helping people?

Join our Here for Health – Waiting Well Programme as a Programme Administrator and play a key role in supporting patients across Oxfordshire.

You’ll provide friendly, high-quality administrative support, keeping clinics running smoothly, managing appointments, and helping patients access the care and community services they need. You’ll work closely with the Here for Health team, healthcare staff, GP practices, and external services to ensure a safe, efficient, and patient-focused service.

We’re Looking For Someone Who Is

  • Experienced in administration or customer service
  • Excellent at communicating, including on the phone
  • Organised, reliable, and able to manage multiple tasks
  • Friendly, compassionate, and people-focused

Why join us?

  • Make a real difference to people’s health and wellbeing
  • Be part of a supportive, inclusive team
  • Access professional development opportunities
  • Book, manage, and coordinate Waiting Well appointments and clinics
  • Act as a first point of contact for patient, GP, and staff enquiries, responding in a professional and timely manner
  • Provide clear and accurate information to patients and colleagues
  • Support the organisation and day-to-day running of Waiting Well clinics
  • Maintain accurate and up-to-date patient records, always ensuring confidentiality
  • Assist with tracking, monitoring, and evaluation of programme activity
  • Work closely with the Here for Health team to support efficient service delivery
  • Liaise with internal and external stakeholders to ensure smooth patient pathways
  • Follow Trust policies, procedures, and information governance requirements

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Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training, and research.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

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Our values, standards, and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues, and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement, and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

For further details / informal visits contact:

Name: Emma Hagues

Job title: Here for Health Service Development Manager

Email address: emma.hagues@ouh.nhs.uk

Telephone number: 01865 226803

Here for Health team

Email address: hereforhealth@ouh.hns.uk

Telephone number: 01865 221429

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Skills

Administration
Customer Service
Communication
Appointment Management
Patient Record Maintenance
Stakeholder Liaison
Information Governance
Organization
Time Management
Confidentiality

Location

Oxford, England, United Kingdom

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