Continuous Improvement & Process Optimisation

• Implement and track actions from workshops and process improvement initiatives, with outcomes reported to clients and delivery partners as evidence of tangible progress.
• Establish repeatable processes to improve operational efficiency, reduce delivery risk and build team resilience, contributing to the reusable UK/Europe operating model as Janison's regional footprint grows.
• Actively adopt and champion the use of AI tools to improve programme efficiency, reporting quality and decision-making, and model this practice for the wider UK team in line with Janison's AI adoption expectations.
• Define, measure and report key delivery metrics (both internal and client-facing), including task turnaround times, milestone adherence and risk closure rates, creating a visible record of improvement that clients and delivery partners can see and trust.

Stakeholder Management & Reporting

• Develop and execute a stakeholder communication plan to ensure alignment across Janison leadership, delivery partners and the UK programme team.
• Provide regular status updates on programme progress, risks and key metrics, including the monthly service reporting and KPI/service-credit position where applicable.
• Monitor and report on adherence to committed timelines and demonstrate measurable improvement.
• Ensure reporting creates confidence, is concise, evidence-based and focused on what clients care most about.
• Report on programme financial performance, including budget position and variance, to Janison leadership.

Organisational Leadership & Cross-Regional Connection

• Operate effectively within a dual reporting relationship, managing day-to-day accountability to the UK-based Chief Commercial Officer while maintaining functional alignment, standards and reporting to the Head of Projects (AU), ensuring both stakeholders have visibility and confidence in programme delivery.
• Act as the connective link between UK and AU programme delivery capability, sharing best practice, lessons learned and process improvements in both directions to build a genuinely shared operating model rather than parallel, disconnected practices.
• Contribute to and draw on a shared library of templates, tools and documentation with the AU projects function, ensuring UK delivery benefits from established Janison IP and AU benefits from UK learnings as the region matures.
• Actively participate in Janison's extended leadership team activities as a senior member of staff, contributing to broader organisational priorities, strategy discussions and leadership initiatives beyond the immediate programme.

Team Mentoring & Capability Building

• Mentor team members on project management practices, delegation, prioritisation and accountability.
• Deliver structured mentoring and knowledge transfer to upskill the project managers, ensuring capability to independently manage large-scale programmes at each transition, from mobilisation to steady state.
• Conduct capability assessments to identify skill gaps and recommend development opportunities.
• Support team members in building confidence to operate autonomously and communicate effectively.
• Ensure workload distribution reduces dependency on any single individual, protecting ring-fenced BAU capacity from being drawn into any single programme.
• Assess team dynamics, workflows and processes to identify bottlenecks, risks and inefficiencies.
• Provide recommendations to improve team effectiveness, resilience and overall programme performance.

Experience, Skills & Qualifications

Essential

• Certifications: ITIL Foundation v4 (minimum)
• Certifications: PRINCE2 Practitioner or equivalent (e.g., MSP, PMP)
• Experience: 8+ years leading complex, high-stakes programmes in education, assessments or regulated public-sector environments, including P&L/contract ownership
• Experience: Demonstrated experience leading complex technology programme delivery, including platform implementation, systems integration and large-scale data migration
• Delivery model: Proven experience operating a matrixed or multi-vendor consortium delivery model, ideally spanning onshore/offshore teams, and comfortable working within an international or dual-reporting organisational structure
• Governance & risk: Strong track record of KPI/SLA governance, risk and change management on contracts with service credits or similar commercial exposure, including safe delivery of national-scale government programmes.
• Stakeholder management: Excellent stakeholder management with government/public-sector clients and multi-organisation partners
• Skill: Superior communication, interpersonal, influencing and negotiation skills, with the presence and credibility to represent Janison at senior government, partner and executive level
• Client relationship & mentoring: Demonstrated experience building and maintaining trusted senior client relationships, mentoring/upskilling project managers, and contributing to senior/executive leadership forums, on complex or high-visibility programmes
• Eligibility: Eligible to work in the UK and able to satisfy BPSS-aligned pre-employment screening (identity verification, right to work, references and a criminal record check appropriate to the role). Holds a current, valid passport enabling travel outside the UK as required for the role.

Desirable

• Certifications: Agile/Scrum leadership certification (e.g., SAFe Agilist)
• Delivery model: Experience establishing a new operating model or capability in a new market/geography
• Governance & risk: Experience with ITIL-aligned service management frameworks, and comfortable adopting and championing AI-enabled tools to improve delivery efficiency, reporting and decision-making
• Stakeholder management: Experience working with UK, Scottish and/or European government or education-sector bodies

Next Steps

If you are looking for an organisation that will support your growth, provide you with the flexibility you need and are looking for a greater purpose to exercise your skills, then please submit your application. We can’t wait to hear from you!

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