Duke Corporate Education
Programme Manager, 12-month contract
London
Posted about 15 hours ago
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Position Summary
The Programme Manager is responsible for managing and executing flawless virtual, face-to-face, and blended deliveries of client Programmes.
Essential Duties and Responsibilities
Owns the end-to-end execution of client Programme delivery:
- Co-creating and managing project plans, budgets, and invoicing schedule
- Driving critical delivery elements of the work plan
- Partnering with the Project Director to manage the contracting process
- Owning the planning for all Programme delivery materials including mailings, participant materials, Dialog, and method or experience needs
- Coordinating and participating in design meetings to discuss delivery logistics and offering design ideas for learning environments, materials, and the use of technology for virtual experiences
- Coordinates all communications and logistics during Programme delivery
- Owning the post Programme evaluation and debriefing processes
- Manages learning and organizational effectiveness projects that may be large, complex, medium to high risk, or highly visible
Supports execution of on-site delivery Programmes:
- Owning the planning for on-site delivery aspects to include hotel/conference center logistics, on-site material and method needs, and classroom set-up/requirements
Supports virtual delivery (and blended) Programmes:
- Sourcing from the client standards and guidelines for virtual delivery platform such as: brand standards and guidelines (including primary, secondary, and tertiary colors with hex codes); high resolution color and black & white logo files; high resolution artwork for collection, path, activity, and event headers/tiles; custom font files
- Liaises with client, client team, graphic designer, and digital learning team on graphic design brief, artwork updates, and visual (look/feel) changes
- Provides digital team with event details: date, time, URL, educator, additional resources/files to be included in project calendar invitation
- Provides content support for learning journey to include: educator content, descriptions, pictures, videos, hyperlinks, etc.
- Provides guidance for modules/journey settings: time estimates, communication configuration, surveys, points, awards/badges/certificates, etc.
- Completes the user import spreadsheet to digital learning group for upload
- Provides draft communications such as: Welcome Letter, Enrollment Letters, Due Date reminders, Event Details
- Manages event attendance in platform and grants learner credit(s)
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Provides client relationship management (CRM):
- Builds relationships with client, participants, faculty, suppliers, vendors, and venues
- Understands the client’s basic business, curious about business challenges and trends
- Identifies potential risks and challenges with client relationships and projects, as well as wider opportunities and needs the client has
- Observes and listens for concerns and questions during the delivery, takes action when appropriate, and communicates to the project team
- Coordinates with on-sight client delivery person when not attending Programme delivery ensuring a smooth transition
Supports the project budgeting process:
- Managing Programme delivery related contracts, and when appropriate, faculty contracts
- Manages materials and venue to budget
- Owns Programme delivery budget and financials
- Documents all Programme delivery expenses
- Reviews with finance all billing information to ensure Programme expense accuracy
Implements the evaluation process designed by the team:
- Reviews evaluations preparing summary reports for the project team, faculty, and client
- Contributes insights to Programme debrief meetings regarding participant reaction, logistical challenges, and recommended changes to address them
- Makes suggestions for Programme improvement concerning social events and experiential activities
Supports project design:
- Partners on design efforts on special assignments related to Programme delivery, such as in-market emersions
- Seeks out opportunities to learn Duke CE design philosophies and participates in developing elements of detailed design
- Familiar with key Duke CE designs
Owns knowledge management related to Programme delivery materials:
- Maintains Programme delivery documents in agreed location
- Updates documents as necessary
Business development:
- During Programme deliveries, listens for opportunities to extend Duke CE work
- Offers suggestions and shares opportunities with internal client team
- Takes part in and contributes to internal business development and design meetings; joins business development teams on meetings
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Shares best practices and lessons learned within the Programme Manager community to improve the collective community intelligence; seeks to learn from experience and share learnings with others.
Performs other job-related duties and responsibilities as may be assigned or required.
Position Knowledge, Skills and Abilities Required
Project Management Skills
- Prioritizes, organizes, and manages multiple tasks independently
- Anticipates needs; takes proactive approach to work
- Meets deadlines
- Strong attention to details; focused on quality
- Ability to coordinate and organize meeting and/or special events
- Formal project management qualification preferred
Client Relationship Management
- Ability to establish professional and personal credibility with colleagues, clients, faculty, and vendors; owns relationships
- Ability to “think outside the box” offering ideas or suggestions with confidence
- Strong interpersonal and communication skills
- Relates well to all kinds of people inside and outside of the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact
Financial Acumen
- Understand budgeting process and systems
- Curious about client business and industry
Research skills
- Possess research skills
- Curious about client business, market, and culture
Education and Experience Requirements
- Bachelor’s degree (or equivalent) required with at least 2 years’ experience working in a customer/client facing role.
- Experience with professional education; event coordination, and learning management systems preferred
- Experience working with remote/virtual teams
- Experience managing digital learning Programmes preferred
- Proficiency with Microsoft Outlook, Word, PowerPoint, Excel, and the web; experience with graphic design preferred
- Requires frequent travel domestically and internationally 50-75%
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Skills
Project Management
Client Relationship Management
Budgeting
Event Coordination
Virtual Delivery
Learning Management Systems
Financial Acumen
Stakeholder Management
Digital Learning
Communication Skills
Research Skills
Knowledge Management
Business Development
Microsoft Office
Graphic Design Briefing
Program Evaluation
Location