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The Brand
A well-established, design-led international retail brand with a strong market presence and ambitious transformation agenda. The organisation is investing heavily in technology, operational efficiency and customer experience across both physical and digital channels, with multiple strategic initiatives underway across core business functions.
The Role
The Programme Manager will lead complex, cross-functional technology and business transformation programmes that support strategic growth and operational improvement across the organisation.
This is a high-impact delivery role with end-to-end ownership of major initiatives spanning supply chain, logistics, finance, digital platforms and ERP. The successful Programme Manager will lead a overhaul of existing solutions, toward a more best-in-class off-the-shelf technology stack.
You will work closely with senior stakeholders across the business to define objectives, shape scope and ensure successful execution of strategic programmes.
There is also strong and realistic progressive opportunities into a senior technology transformation leadership role within an exciting timeframe.
Key responsibilities include:
Programme and Project Delivery
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- Lead full project lifecycle from initiation through to implementation and closure
- Define scope, timelines, budgets, resources and measurable outcomes
- Manage risks, issues, dependencies and change control
- Ensure delivery meets business objectives, timelines and commercial targets
Cross-Functional Transformation
- Lead projects across supply chain, logistics, finance, digital and core enterprise platforms
- Oversee implementation and optimisation of retail systems such as ERP, POS, OMS, CRM and eCommerce platforms
- Coordinate internal teams and third-party partners
Business and Technology Alignment
- Act as the bridge between business functions and IT delivery teams
- Translate strategic objectives into structured programmes of work
- Contribute to the wider technology strategy and change roadmap
Governance and Stakeholder Management
- Provide reporting and insight to executive leadership
- Facilitate steering groups, workshops and decision forums
- Build strong cross-functional relationships across departments and geographies
Value and Outcomes
- Ensure measurable business impact and return on technology investment
- Improve operational efficiency and customer experience through effective delivery
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The Person
Experience
- Significant project or programme management experience delivering large-scale IT and business transformation
- Experience operating within retail, supply chain, logistics or similarly complex environments
- Proven delivery of cross-functional initiatives involving multiple stakeholders and systems
- Experience implementing or enhancing enterprise platforms such as ERP, POS, OMS or eCommerce
- Strong experience managing vendors and third-party delivery partners
Knowledge and Capability
- Deep understanding of end-to-end retail operations across physical and digital channels
- Strong stakeholder engagement and executive communication capability
- Excellent planning, governance and risk management skills
- Commercial awareness and outcome-focused delivery mindset
Qualifications
- Degree educated or equivalent experience
- Project management certification preferred, e.g. PRINCE2, PMP or similar
Personal Attributes
- Strategic thinker with strong delivery discipline
- Influential communicator able to align diverse stakeholders
- Structured, organised and outcome-driven
- Comfortable operating in complex, fast-moving environments
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