Blupace Tech
Programme Manager –Salesforce
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Why join us?
BlupaceTech is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics, Field services, and more. We are passionate about developing innovative technology solutions that make a difference. We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations, including the UK, France, Germany, and Belgium.
Where you’ll be working
We are looking for a Programme Manager –Salesforce Service Cloud
- Location: Corby and London
- Tenure: Initially 2-3 months as a consultant, later 1 year FTC role.
- Sponsorship: No sponsorship provided for this role
Client Leadership and Governance
- Serve as the senior delivery representative on client site, operating credibly with programme leadership, IS&T architecture, customer service operations, and business stakeholders.
- Establish and chair programme governance forums including steering committees, design authorities, RAID reviews, and structured status reporting cadences.
- Own the escalation path between client stakeholders and delivery leadership, ensuring issues are surfaced, triaged, and resolved with urgency.
- Provide advisory challenge by identifying downstream risks in stated requirements and proposing pragmatic alternatives rather than accepting scope at face value.
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Delivery Management
- Own the integrated programme plan across all channels and market waves, including dependencies, critical path, and milestone gates.
- Coordinate parallel workstreams covering platform build, global template development, data migration, integration, quality engineering, and business readiness.
- Govern a distributed team model with programme leadership and business analysis in the UK and the majority of engineering capacity offshore in India.
- Manage wave-by-wave mobilisation, including short-duration travel to European markets for design workshops, go-live, and hypercare.
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Scope, Commercial, and Change Control
- Maintain the scope baseline and operate formal change control, especially at boundaries with client-owned platforms and adjacent enterprise programmes.
- Own the assumptions and dependencies register, ensuring all interfaces with client-managed systems have named owners and clear accountability.
- Support commercial governance including effort tracking, forecasting, invoicing milestones, and modular pricing by channel and wave.
- Manage the transition from supplier-led delivery in early waves to a client-enabled support model in later waves, aligned to a build-operate-transfer approach.
Business Readiness and Adoption
- Coordinate with the client’s central change function and in-market champions to ensure readiness, training, and adoption activities run continuously alongside technical delivery.
- Oversee knowledge transfer, documentation, runbooks, and service acceptance artefacts required for operational handover.
- Own hypercare and stabilisation planning for each market cutover, ensuring rapid issue resolution and smooth transition into BAU.
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