Ubique Systems
Programme Manager - SME Onboarding
London
Posted 1 day ago
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Key responsibilities
- Own the end-to-end SME client onboarding programme, from initial client acceptance through account opening and activation.
- Develop programme strategy, roadmap, milestones, governance and delivery plans.
- Coordinate multiple workstreams across Private Banking, Operations, Compliance, KYC/AML, Risk, Technology and Relationship Management.
- Identify and remove bottlenecks in the onboarding process and improve client experience.
- Manage KYC, CDD/EDD, client due diligence and regulatory onboarding requirements in partnership with Compliance and Financial Crime teams.
- Establish programme governance, including steering committees, reporting, RAID logs, decision tracking and escalation processes.
- Define and monitor KPIs such as onboarding turnaround time, backlog, client drop-off, operational capacity and first-time-right rates.
- Lead process redesign and automation initiatives to reduce manual activity and improve onboarding efficiency.
- Manage dependencies, risks, issues, budgets and delivery resources.
- Work with technology teams on changes to onboarding platforms, workflow systems and client-data processes.
- Ensure programme outcomes meet regulatory, risk, operational and commercial objectives.
- Provide senior management with clear reporting on progress, risks, benefits and delivery performance.
- Support change management, stakeholder communication and implementation across affected teams.
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Typical requirements
Experience
- Programme/project management experience within banking, private banking, wealth management or financial services.
- Strong understanding of SME/business-client onboarding and KYC/AML processes.
- Experience delivering cross-functional transformation or operational change programmes.
- Experience working with senior stakeholders and managing complex governance structures.
- Knowledge of regulatory and financial-crime controls relevant to client onboarding.
- Experience with process improvement, digitisation or automation is highly desirable.
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Skills
- Programme governance and delivery
- Stakeholder and senior-management management
- KYC/AML and client onboarding
- Process optimisation
- Risk and issue management
- Business and technology change
- Data and KPI analysis
- Strong communication and influencing skills
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