Reed
Programme Support Advisor
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Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.
Pay Range
£26,300
Working Hours/Pattern
Full-time, although we would be happy to consider applicants who are looking to work on a part-time basis. If you would like to explore this further, please discuss this with the talent partner for this role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.
Job Description
Are you looking for a rewarding role that makes a difference and helps others? Would you like to work in a role that puts the customer at the heart of everything we do, making a genuine positive impact? Internal applications for this role close on 01/09/2026. Please note that this is a Fixed Term Position.
What is the role about?
The Programme Support Officer is the first port of call for all participants that are referred to the Restart scheme with Reed in Partnership. The primary purpose of the role is to make the first contact with referred participants and gather the relevant information to ensure we can assist jobseekers as quickly and effectively as possible, to move them closer to being back in gainful employment. Our participants are the focus of a programme like this, as such providing them with the best possible service is at the core of the Participant Engagement Officer role.
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Just some of your day-to-day responsibilities will include
- Making contact with jobseekers, to explain the scheme and obtain information from them to help us to help them
- Booking jobseekers in with Employment Advisers for one-to-one meetings
- Engaging with Job Centre work coaches and assisting in the referral process
- Responding to expressions of interest
- Checking in with participants once they have commenced work through the scheme to offer advice and support
- Providing an excellent and engaging experience for all participants
What’s in it for you?
A generous base salary (pro-rata for part-time), and great flexibility with your working schedule, we offer training, development, and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:
- 25 days annual leave (pro-rata for part-time) plus statutory bank holidays
- Reed Pension Scheme
- Award-Winning Management & Leadership training
- Professional & Personal Development Funds
- Bi-annual pay reviews
- Plus much more that can be found on our website
With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.
At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values – we are fair, open, and honest; we take ownership, and we work together.
To be successful in this role, we are looking for someone with
Required Skills and Experience:
- Experience working in a customer-facing environment (i.e., Customer Services, Hospitality, Social Care, Customer Services, Sales)
- Experience of working in a target-driven environment
- Technical skills include strong administration skills, good computer/technology skills, basic numeracy skills, and good written communication/record-keeping skills.
- A minimum of 2 A-Levels or an equivalent Level 3 Diploma in combination with GCSE English Language Grade B or above (or equivalent Level 2 qualification). If you do not possess this level of qualification, you will be required to achieve a Level 2 in a Literacy Assessment conducted at the interview stage.
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Desirable Skills and Experience:
- Experience of having worked in a telephone-based customer service or Call Centre
- Experience of working in a fast-paced environment.
- Previous experience of working in a similar role in Welfare to Work or publicly funded services
Diversity and Inclusion
We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer an interview to disabled candidates who meet the minimum criteria.
We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.
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