Cafcass (Children and Family Court Advisory and Support Service)
Programme Support Coordinator
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We are recruiting for the role of Programme Support Coordinator in our Social Work Academy.
Whilst this role is flexible on location some office attendance may be required.
We trust and empower colleagues to work in a hybrid way, providing the resources, equipment and support, so that individually and collectively, we can be the voice of children and young people when the family court makes critical decisions about their futures. We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us.
We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with.
Let us tell you a bit more about the role…
The Social Work Academy plays a vital role in supporting the development of social work practice across Cafcass. Working closely with practitioners, leaders, universities and external partners, the Academy delivers learning, development and professional programmes that build capability and strengthen outcomes for children and families.
As Programme Support Coordinator, you will provide high-quality programme, project and administrative support to ensure the effective delivery of Academy activities. You will coordinate learning programmes, support onboarding and induction activities, organise events and meetings, maintain programme information and provide excellent customer service to learners and stakeholders.
This is an exciting opportunity for someone who enjoys working in a fast-paced environment, managing multiple priorities and collaborating with colleagues across the organisation.
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In This Role You Will
- Coordinate learning programmes, workshops, webinars and events.
- Manage participant bookings, attendance and programme records.
- Support the administration of the Social Work Academy and its development activities.
- Prepare agendas, reports, presentations and meeting documentation.
- Maintain programme databases, dashboards and performance information.
- Support governance and reporting requirements through accurate record keeping and data management.
- Act as a key point of contact for learners, facilitators, universities and stakeholders.
- Work closely with colleagues across operational and corporate services to support programme delivery.
- Contribute to the continuous improvement of systems, processes and ways of working.
… And What We’re Looking For.
- NVQ Level 3 qualification (or equivalent experience).
- Experience of providing administrative or project support within a busy professional environment.
- Experience coordinating multiple activities, events or programmes.
- Strong organisational skills with the ability to prioritise competing demands.
- Excellent written and verbal communication skills.
- Strong IT skills, including Microsoft Word, Excel, Outlook, Teams and SharePoint.
- Experience maintaining accurate records and producing reports.
- An understanding of information governance, confidentiality and data protection requirements.
- The ability to build positive working relationships with a wide range of stakeholders.
You can find out more about the above - and much more - before you apply and we also recommend you read the job description.
Next steps / timelines
If and when you are ready to apply, our application process is straightforward and quick to complete. You don’t need to complete your application in a single visit, you can start it and come back and amend your responses / update your CV, just make sure you come back before the closing date to submit.
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Below we have given you an indication of a timetable we are hoping to work towards, although dates are subject to change.
Closing Date
{Expiry Date}
Final Interview
W/C 7 September 2026
We understand you may benefit from finding out more to help you decide to apply. There is a lot of information available at Cafcass Careers but if there is something else you need to find out more about, you can either contact Michelle Berridge - Michelle.Berridge@cafcass.gov.uk from our HR Resourcing team if your query is to do with the recruitment process or is HR-related, or Debbie Blackshaw -Debbie.Blackshaw@CAFCASS.GOV.UK if your questions relate more to the role, providing your contact information and best times / methods to get hold of you.
Whilst we will always try and respond a.s.a.p. we wouldn’t want you to miss the closing date before we are able to. If this is the case, we recommend you apply and as part of your application you can ask questions and this may allow us to contact you and provide you with the required information that will help you decide if you still wish to be considered.
Finally, in anticipation of your application being successful, you might want to read about the offer and pre-employment checks process. As part of your application you can highlight any concerns or questions about the pre-employment checks and we encourage all applicants to do so, safe in the knowledge such information will not be shared with individuals involved in the selection process.
We look forward to hearing from you.
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