Essential Criteria

• Experience of working within a project, programme, transformation, or delivery environment, supporting the successful delivery of objectives and outcomes.
• Proven ability to plan, organise and prioritise your workload, managing multiple tasks effectively and delivering to deadlines within a complex and fast-paced environment.
• Demonstrated adaptability and resilience, responding positively to changing priorities and requirements while maintaining a high standard of support and service delivery.
• Strong communication skills, with the ability to convey information clearly and professionally, both in writing and verbally.
• Experience of building and maintaining positive working relationships with a wide range of stakeholders, including senior leaders and colleagues across different teams.
• Ability to gather, analyse and present information accurately to support decision-making, demonstrating excellent attention to detail.
• An understanding of project and programme management principles and processes, or a willingness to develop knowledge and skills in this area.
• Experience of working within a tax environment, or demonstrate ability to rapidly learn and apply complex policy, guidance and business processes.

Desirable Criteria

• Experience in using Office 365 products including Power BI.
• Project Management Qualifications.

Office Closures

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

• Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
• Lynx House, Portsmouth - moving to an alternative office in Portsmouth

For more information on where you might be working, review this information on our locations (opens in a new window)

Leeds Location

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Seeing the Big Picture
• Communicating and Influencing

Benefits

Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

How To Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history, previous experiences and qualifications. Your CV should cover your last 3 roles. Give a brief summary of what you delivered and any key achievements in each role (max 100 words per role).
• A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert.

Please evidence any Desirable Criteria where applicable (250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview.

Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on your Personal Statement.

At full sift your Personal Statement and CV will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be asked behaviour-based questions to explore in detail what you are capable of based on Delivering at Pace, Seeing the Big Picture and Communicating and Influencing, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role.

This is an example of a strengths-based question

"It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?"

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject